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Our
Goal:
The management and staff of the Electrical and Mechanical
Services Department are committed to achieving service excellence
and total customer satisfaction through the implementation
of Total Quality Management.
Our Policy:
- To
establish quality as the fundamental ingredient in
our recipe for total customer satisfaction.
- To take pride in, and responsibility for, quality
as a core competency in everyone of us.
- To build quality into each and every part of our business
process.
- To pursue quality and excellence through continuous
improvement.
- To ensure that our quality system is in full conformity
with internationally recognised ISO 9000 standards.
Our
Achievements:
 Quality
forms the very core of our activities. In our pursuit of excellence
we became the first government department, and were the third
organisation in Hong Kong, to receive ISO 9001 corporate certification
for our quality processes. We have also received recognition
for our quality practices from the local community, with the
winning of a number of quality and industry awards which include
the Hong Kong Productivity Centre's prestigious Hong Kong
Award for Services in Productivity, the first time ever that
a government body has won the award. With our full commitment to implement Total Quality Management, we are the first government department to win the Gold Award of Hong Kong Management Association (HKMA) Quality Award in 2006.
Driving the constantly improving cycle of quality, more than
100 works improvement, business improvement and 5-S operational
practice teams actively work to explore opportunities to improve
practices and processes. As a result of these activities,
millions of dollars have been saved annually. |
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