- Public Enquiry Hotline (24 hours): 1823 Call Centre

- EMSTF Hotline (24 hours): 2333 3762

Making sure that we serve both customers and the community satisfactorily, our two hotlines provide round-the-clock services so that we are easily accessible to provide help and support whenever it is needed. A number of service initiatives also ensure that we fulfil our objectives to provide quality services for total customer and public satisfaction.