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serving the community, our Customer Liaison Group meets regularly
with representatives from the general public to exchange views
and get direct face-to-face feedback on our regulatory and
safety activities, and how these can be improved. At the same
time, our Performance Pledge provides a guideline on what
the public can expect from us and supplies a standard, which
we aim for in carrying out our responsibilities. First launched
in 1994 when we met 96% of our targets, we have been working
hard to improve our performances since then. In 1999 for the
first time, we achieved 100% compliance in all our areas of
activity. Targets were subsequently reviewed and are now improved
annually so that there is a constant improvement in our services.
If
you have any queries on our public services, our Public Enquiry
Hotline - 1823 Citizen's Easy Link, will take care of all your needs. |
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