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We
offer customer-focused and one-stop engineering services through
the Electrical and Mechanical Services Trading Fund (EMSTF)
to over 100 government departments and public organisations.
Established in August 1996 as part of the public sector reform
programme within the Hong Kong Government, the Trading Fund
has helped us to continuously enhance the cost effectiveness,
quality and reliability of our services.
To
be the most preferred E&M engineering service provider
in Hong Kong, comprehensive services are provided through
our seven business units specialising in:
- Airport
services and equipment, and vehicle procurement, maintenance and examination.
- Electronics, information technology and communication systems
- Government
buildings, depots and installations
- Health
institutes and equipment
- Municipal
venues and facilities
- Project
consultancy and management
- Transport
and security facilities
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With the
most comprehensive range of consultancy, project management,
maintenance and operation services in electrical and mechanical
engineering, air-conditioning, building service systems, electronics
and vehicle engineering in Hong Kong, our activities touch every
aspect of daily life in the HKSAR. Our customers too come from
every service spectrum - the Airport Authority, the Hospital
Authority, the security forces, the postal services, schools,
leisure & cultural venues, the transport & marine authorities...among
many, many others.
Our
one-stop shop approach, supported by round the clock 24-hour
emergency services, focus on cost-effective services and customer
satisfaction at every level. Our Service Level Agreements
enable us to tailor facilities specifically to customer requirements
while a Client Management System ensures total accountability
and ownership for client needs. With our impartiality and
commitment as civil servants - we are free of any brand bias
and have a tradition of public service. Together with our
understanding of government procedures and standards, and
thorough knowledge of the venues, facilities and businesses
of our customers, we are able to recommend and implement the
ideal engineering solutions for customers.
Corporate
initiatives, such as training, productivity enhancement programmes,
Total Quality Management, marketing and customer services,
communications and Management Information Systems provide
the crucial back up and economies of scale necessary to establish
and provide quality and cost effective services. Additionally,
we are able to lead the way with new and developing technologies,
offering pioneering and value-added services such as indoor
air quality and energy efficiency, enabling customer improvements
in this direction with one easy service package. We also act
as advisors to customers and provide support at meetings with
LegCo, the District Boards and other public events.
Pursuing our objectives of quality and cost-effective services, we have received numerous awards recognising our efforts to ensure the quality and efficiency or our services. We are the first government organisation in Hong Kong to receive internationally recognised ISO 9001 corporate certification for our quality processes, and are also the first government department to win the service productivity award in the Hong Kong Productivity Centre's prestigious Hong Kong Service Awards. Taking the quality process a step further, we have also focused on continuous productivity improvement in the past few years. Reinforcing our leadership role, we are also the first organisation in Hong Kong to receive ISO 14001 corporate certification for our forward-looking environment policies and environment management programme. In 2002, We also obtained the corporate certification of the Integrated Management System which combined ISO 9001, ISO 14001 and OHSAS 18001 management systems into a single system to streamline the operation. With our full commitment to implement Total Quality Management, we are the first government department to win the Hong Kong Management Association (HKMA) Quality Award Gold Award in 2006. |
