Operations Review
   
   
  From an operations point of view, 2011 was another fruitful year marked by a number of breakthroughs.
   
  From an operations point of view, 2011 was another fruitful year marked by a number of breakthroughs.
   
  Bringing Laws to Life
   
  After going through the necessary legislative process, the Lifts and Escalators Ordinance (LEO) will open a new chapter for Hong Kong’s lift and escalator safety regulatory work. Preparations for the implementation of the Buildings Energy Efficiency Ordinance (BEEO) also continued at pace throughout 2011, with two updated Codes of Practice. The Codes provide technical requirements to facilitate the trade to comply with the BEEO.

While the LEO and BEEO govern different areas and have different regulatory objectives, both aim to contribute to community wellbeing. We will ensure they achieve this aim by effectively enforcing the two ordinances when they become fully operational later this year.
   
  Continuous Improvement and Transparency
   
  We are also glad to see the Regulatory Services team successfully focusing on continuous improvement. Introducing the LEO, and thus revamping the entire regulatory framework of lift and escalator safety, was a key improvement initiative of the past few years. Another achievement was the launch of the Escalator Contractor Performance Rating System in September 2011. Modelled on a similar system for lift contractors, the Escalator Contractor Performance Rating System enhances transparency by enabling facility owners and the public to monitor contractor performance more effectively and make informed choices more readily.

In terms of transparency, it is now our Divisions’ established practice to regularly post data on the EMSD website. The data we typically share includes auto LPG quality test results and dedicated filling station auto LPG ceiling price movements, fresh-water cooling tower water sample test results, energy label compliance monitoring test results, lift and escalator contractor performance ratings, as well as full investigation reports for public access. To assist the public in interpreting this information, it is often accompanied by a press release or press briefing, as necessary.

We held a symbolic re-launch of our work in August 2011. This involved a media gathering at which we shared our priorities and future direction with editors and journalists from key daily newspapers and TV and radio programmes. This was another breakthrough for our team, which in the past would prefer to toil behind the scenes instead of coming forward to explain our work and perspective to the media. We have come to appreciate the importance of a high level of transparency, as well as the value of maintaining a pro-active, ongoing dialogue with the media rather than relying on incident-driven communications.
   
  Crisis Management and “Global Village”
   
  Crisis management has presented us with a steep learning curve in recent years, but we are now more adept in preventing and managing crises. Many Divisions have held drills and simulations on the basis of our Crisis Prevention, Response and Management Plan, not only to hone their crisis handling skills but also to identify loopholes in the Plan for improvement.

Now that we all live in a “global village”, crisis management has taken on a new dimension and is no longer confined by geographic borders. We have all seen examples of natural and man-made disasters that quickly affect entire regions, causing widespread concern. The challenge for us as a regulator is to ensure that our system is sufficiently sound to maintain a high level of safety, and also that we have the capability to reassure the public in Hong Kong that this is the case.

By the same token, Hong Kong continues to attract new forms of entertainment and events from overseas, some of which fall within our regulatory ambit. From time to time, these challenge our technological expertise and test how we uphold our enforcement principles based on in-depth understanding of the E&M safety ordinances and their regulatory objectives. It follows that we must continue to focus on training and capacity building and on establishing a culture of learning and critical thinking, so that our people can make sound judgments when charting new territory.
   
  Making Existing Infrastructure More Reliable
   
  It is noted that there is the need for Hong Kong to step up maintenance and replacement work for our aging infrastructure in the coming decade. This will be a major challenge, even just for buildings alone. Hong Kong has more than 40,000 buildings, with some 600 added every year, so renovation and maintenance are essential to ensuring public safety and a more energy efficient community.

The new LEO and BEEO mandate more stringent requirements for lift and escalator safety and buildings energy efficiency respectively. Statutory powers aside, we may also resort to market incentives and administrative measures to motivate asset owners and other stakeholders to improve the quality and safety of infrastructure. Our Lifts Modernisation Programme, for example, which aims to encourage owners to implement modernisation solutions in older lifts such as installing a double brake system, is one of the approaches to making aging assets more safe, reliable and comfortable. As demand for improvement jobs increases, market forces will lead contractors to solicit more work from lift owners and property management companies, reinforcing a culture of improvement and modernisation.
   
 
   
  While the LEO and BEEO govern different areas and have different regulatory objectives, both aim to contribute to community wellbeing.
   
  In terms of improving electrical safety, we have begun implementing continuing professional development requirements as a condition for renewal of electrical worker registrations. The decision to adopt such conditions from January 2012 was made in 2011 after thorough consultation with the electrical trade. It represents a significant step for the industry and pioneers the idea that all frontline workers in a trade can be required to undertake continuing professional learning.
   
  Learning and Development
   
  Similarly, we expect our own people to pursue continuous training and development. In particular, we are planning to revive certain programmes that put our young engineers in overseas attachment training so that they may gain in-depth understanding of how major systems and facilities, such as those used by our railways, electricity and gas plants, are designed and manufactured. The insight gained is vital to good regulatory work.

For the immersion experience to be worthwhile, these programmes would typically last six to 12 months. We believe the knowledge and experience thus gained will bring long-term benefits to our people and our work, far outweighing the initial investment. We have also tasked our training unit with identifying opportunities for our engineers to interact with experts from different fields in order to broaden their horizons as part of our knowledge management enhancement initiative.
   
  Appreciation and Thanks
   
  I join our Director in expressing our gratitude to the trades and other stakeholders for their support in a year of smooth operations. I also thank all our colleagues for their dedication and outstanding service, and those who went the extra mile to win awards and recognition for our regulatory achievements. I am delighted to see a high level of engagement among staff throughout our organisation and have no doubt this will translate into positive results in the coming year.
   
 
   
  Alfred W H Sit
Deputy Director / Regulatory Services