(Partial Cantonese dialogue provided with English subtitle)
Long Version (around 16 mins)
(Partial Cantonese dialogue provided with English subtitle)
EMSTF
Serving with Care and Innovation
20 Years and Beyond
The Electrical and Mechanical Services Trading Fund (EMSTF)
has been providing engineering services in electrical, mechanical,
electronic and building services disciplines
to government departments and public organisations
to enhance the community’s quality of life
Our goal is to create public value for community betterment
through close cooperation and partnership with our clients
EMSTF was established on 1st August, 1996
operates on prudent commercial principles and aims
to enhance productivity, flexibility, and provide high quality engineering services
Mr Hugh PHILLIPSON
Former Director of Electrical and Mechanical Services
The primary objectives of the Trading Fund
were to change the culture of the Department in several ways
tried to find out more from the customer of
how they could help them
how they could do the job most effectively
And of course quality itself,
there was a move within government and the private sector
to achieve high quality and to achieve quality assurance
Mr LEUNG Tak-man
Regional Manager/ Airport Sector
At the beginning
management explained the concept of the Trading Fund
When implemented, we noticed that there was a huge change
We needed to adapt to customer service
and operate on commercial principles
From day one of its establishment,
the Trading Fund faced the threat of market competition
we had to streamline our work procedures, re-train our colleagues
raise productivity enhance our service quality, and improve customer service
Mr LAI Sze-hoi, Roger
Former Director of Electrical and Mechanical Services
Starting from 1996
we focused on the gradual improvement of service quality
In the initial years
we obtained ISO 9001
By 2002 and 2003, we set a target
to participate in the Hong Kong Management Association (HKMA) Quality Award
Through the participation
we can compare ourselves with other high quality companies
Fortunately, we obtained HKMA Quality Award Gold Award in 2006
EMSTF is the first government department
awarded with ISO 9001 Corporate Certification in 1999
with ISO 14001 Corporate Certification in 2000
followed by the Occupational Health and Safety Standard OHSAS 18001 in 2001
In 2002, we successfully integrated the management systems of quality
environment, occupational health and safety to one single management system
The year 2006 saw a major milestone
when the Trading Fund became the first government department
to win the HKMA Quality Award Gold Award for its quality services
The Trading Fund then went on to obtain the ISO 27001 Certification
For Information Security Management System
for the EMSD Headquarters Data Centre in 2008
And for the new Siu Ho Wan Data Centre in 2010
In 2015, our Headquarters Building achieved ISO 50001 accreditation
And achieved the Final Platinum Rating of BEAM Plus V1.2
for Existing Buildings in 2016
In parallel, we were invited by the Hong Kong Green Building Council
to join the BEAM Plus Neighbourhood pilot-assessment
and achieved Platinum Rating
The various certifications over the years were a testimony
to our commitment to service excellence
After years of hard work, EMSTF does not only change one's thinking
it also changes our entire corporate culture
the Trading Fund has succeeded in providing top-quality and agile service
for the benefit of clients and the public
Mr FUNG Kim-ching
Senior Mechanical Inspector/ Vehicle
After repeated efforts of our management
our colleagues also understand
the most important point is that we have to co-operate with the Department
in the same pace
To enhance the competitiveness of employees
For example, we continue to offer different types of trainings
about vehicle repair and maintenance
On the services aspect
We provide one-stop service
Over the years, the Trading Fund has forged strong partnership with clients
to create public value
We provide one-stop-shop service and 24 x 7 emergency support to clients
to satisfy their diverse needs
Ms WAN Wai-ling, Randa
Senior Manager (City Hall), Leisure and Cultural Services Department
I am very satisfied with EMSTF's service
and their reliable and valuable services are very much appreciated
All staff are experienced and possessed with professional skills
They are very familiar with our venues, facilities and operations
Thanks to the Trading Fund's colleagues
implementing a series of contingency measures and emergency support
and installing a large chiller system
in just two days to ensure our service not to be affected
Mr LEUNG Kam-pui
Chief Property Services Manager/2, Architectural Services Department
The Trading Fund provides operation and maintenance services
for the electrical and mechanical facilities of APB Centre and
other venues of Architectural Services Department.
The Trading Fund is also responsible for providing
comprehensive electrical and mechanical engineering consultancy services
for our Property Services Branch.
And the most creditable part is the Trading Fund provides
one-stop professional and reliable service to client departments
Mr MA Shun-cheong
Superintendent, Fleet Management Unit, Ambulance Command
Fire Services Department
The Fire Services Department and
Vehicle Engineering Sub-division of the Trading Fund work hard together
We strengthen the ambulance procurement
and enhance the professional repair and maintenance
This ensures all ambulances are always in the best condition
to provide emergency ambulance services to the people of Hong Kong
We have a close and good partnership with the Trading Fund
Mr LEE Hoo-tin
Senior Engineer/ PHL, Highways Department
The Trading Fund colleagues are very committed
Our past experience shows
when we agree on project framework and costs
they don’t mind sacrificing and try to complete the entire project
Mr CHAN Wai-kit, Thomas
Senior Manager (Tourism) 41, Tourism Commission
We appreciate the co-operation of the Trading Fund’s colleagues
They respond quickly t our requests and provide effective and efficient solutions
We appreciate their professional competence
and proficiency in engineering facilities
Kai Tak Cruise Terminal is like a huge machine
which has a number of different accessories
such as Customs and Excise Department,
Immigration Department, Hong Kong Police Force, etc.
In fact, EMSD is one of the important components
Without EMSD, the Cruise Terminal operation would be very difficult
Equally important is our commitment to corporate social responsibility
such as taking the lead in recruiting and training new talent
and hiring the disabled
EMSTF has proved itself a reliable partner for our clients in numerous crises
Helping government departments
public organisations and the people of Hong Kong
Mr LAI Sze-hoi, Roger
Former Director of Electrical and Mechanical Services
SARS epidemic gave us an important opportunity
During the SARS epidemic
our health sector colleagues provided full support
of electrical and mechanical services for Hong Kong hospitals
I remember, I issued a notice to colleagues
Training an army for a thousand days to use it for one morning
This was the critical time
when clients need our services most in unexpected situations
So our colleagues stayed working in hospitals
and this showed our dedication in providing reliable service
whether in good times or adversity
During the SARS epidemic in 2003
our colleagues demonstrated courage, flexibility and commitment
Working closely with many clients to fight the disease
they helped enhance ventilation systems in hospital wards
purchased and installed temperature detectors at border check points
collected air samples from Amoy Gardens and Koway Court for laboratory tests
and decontaminated ambulances
Dr LAU Chor-chiu
Cluster Chief Executive, Hong Kong East Cluster, Hospital Authority
During the fight against SARS
the EMSD, the hospital administration department and clinical staff worked as one
Together we developed a set of unique "negative pressure ventilation system"
for high-risk areas in hospitals
Later, we enhanced the function of the system
effectively reduced the chance of infection between clinical staff
We are very satisfied with the work of EMSTF
Our medical team is fortunate to have worked with a team of partners
with mission, commitment and common belief
Mr LI Man-ching
Former Shift Charge Engineer
In 2003, we had an opportunity
to provide building maintenance services as well as
addition and alteration works for Hospital Authority
This was a challenge for us
From the 2004 to 2012
we successfully handed the works over to the Hospital Authority
It was one-stop service
including the five work categories and building maintenance
to provide a comprehensive solution
During the World Trade Organisation’s Hong Kong Ministerial Conference in 2005
EMSTF provided a full range of information technology system related services
with great success
Mr LEE Kar-sing
Former Shift Charge Engineer
South Korean peasant demonstrations turned into riots
When we noticed the release of tear gas
we immediately shut off the fresh air intake of the air-conditioning systems
to avoid tear smoke going inside the three government buildings
Then we have strengthened the air exhaust system
to ensure we can instantly take away the tear gas smoke
if any smoke was getting inside.
We also provided a comprehensive IT system related services
for the Beijing Olympic Equestrian Events in 2008
Mr LEUNG Kam-cheung
Former Senior Engineer
In 2006, EMSTF was commissioned in another
more challenging and larger scale project
It was the Olympic Equestrian Events
In two years, we stationed at the Equestrian Company of Hong Kong,
to provide technical, system design, installation
and testing servcies for the Olympic equestrian venue at full speed
Mr Ho Kwong-wai
Former Director of Electrical and Mechanical Services
We were responsible for planning, installation and operation of the IT equipment
inside and outside the equestrian venue
It was a great challenge due to tight budget and time schedule
Fortunately, our colleagues were equipped
with professional experience and knowledge, and the morale was very high
The equestrian event was completed successfully
Customers were very satisfied
and praised that we had completed the project with zero defects
This is a great encouragement to our department and colleagues
The Trading Fund also provided E&M engineering services
in the East Asian Games in 2009
providing operational services and emergency support
for the on-site E&M, air-conditioning, building services and electronic systems
Mr CHAN Hung-cheung, Stephen
Former Director of Electrical and Mechanical Services
It’s been 20 years for the Trading Fund
We have gone through a lot and learned a lot
We hope we can be even better 20 years later
providing electrical and mechanical engineering service to the people of Hong Kong
and lead in the enhancement of the quality of EMS services
For two decades, EMSTF has moved with the times
to cater to our clients’ changing needs
to enhance their engineering system efficiency and performance
Among the innovative technologies that the Trading Fund has introduced
are Oil-free Chillers for the Hospital Authority
greatly reducing the hospitals’ energy consumption and cost
We also helped clients obtain patents such as the patent
for the airport’s airfield ground lighting maintenance device
More recently, our pilot project on Building Information Modelling (BIM)
integrated with Asset Management System at EMSD Headquarters
won the “Construction Innovator by BIM” award
by the Construction Industry Council,
and a related patent application has been made
Sustainability is another priority at EMSTF
The Trading Fund will continue to provide clients with energy-saving and
carbon-emission reducing solutions
As clients’ assets age
the Trading Fund will advise clients on ways to optimise asset performance
by deploying more energy efficient solutions and equipment
With its relentless pursuit of excellence, flexibility, innovation
and a people-first culture
the Trading Fund has earned support and trust from clients
Our customer satisfaction rating hit another record high
in the latest Customer Opinion Survey
(Congratulatory Messages)
Mr MA Shun-cheong
Superintendent, Fleet Management Unit, Ambulance Command
Fire Services Department
I hereby wish EMSTF
flourishing with each passing day
Happy twentieth anniversary
Ms WAN Wai-ling, Randa
Senior Manager (City Hall), Leisure and Cultural Services Department
I wish a flourishing business for the Trading Fund
and they will provide more quality services to the people of Hong Kong
Dr LAU Chor-chiu
Cluster Chief Executive, Hong Kong East Cluster, Hospital Authority
We hope to create greater success together
Mr CHAN Wai-kit, Thomas
Senior Manager (Tourism) 41, Tourism Commission
Congratulate the Trading Fund
Continue to progress and provide high quality services to the public
Mr LEUNG Kam-pui
Chief Property Services Manager/2, Architectural Services Department
Twenty years of high quality services for clients
Move forward with more excellent staff
Mr LEE Hoo-tin
Senior Engineer/ PHL, Highways Department
I wish the Trading Fund in its third decade
Can assist government departments
Continue to provide quality and professional services to the public
Mr LEE Kar-sing
Former Shift Charge Engineer
I wish a flourishing EMSTF
With countless projects and enhancements over times
Mr LI Man-ching
Former Shift Charge Engineer
Wishing all staff of the Trading Fund are of same mind
to lead EMSTF forging ahead in years to come
Mr LEUNG Kam-cheung
Former Senior Engineer
We can provide customers with more diversified and satisfactory service
and expand EMSTF's services in different aspects
Mr LEUNG Tak-man
Regional Manager/ Airport Sector
For the Trading Fund,
I wish it has a stable and sustainable development
and achieve a harmonious working environment
Mr FUNG Kim-ching
Senior Mechanical Inspector/ Vehicle
I wish the EMSTF
A booming business, continue to work hard and do better
Mr Hugh PHILLIPSON
Former Director of Electrical and Mechanical Services
Congratulations to them
And all my best wishes to the continuing success of the Trading Fund in the future
Mr LAI Sze-hoi, Roger
Former Director of Electrical and Mechanical Services
I wish EMSTF
has a long-term development and success in the future
Mr Ho Kwong-wai
Former Director of Electrical and Mechanical Services
I wish the Trading Fund
keep prosperous under all colleagues’ hard work
achieve a better performance and have a steady growth
Mr CHAN Hung-cheung, Stephen
Former Director of Electrical and Mechanical Services
Strive for excellence, providing better services
for the people of Hong Kong and clients
Mr CHAN Fan, Frank
Director of Electrical and Mechanical Services
Let’s not forget our original intention
Embrace our values
Persist and keep going
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