Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Registration of installers | 12 | 100% | 100% |
| 2. | Registration of contractors | 38 | 100% | 100% |
| 3. | Approval for construction of notifiable gas installations | 30 | 100% | 100% |
| 4. | Approval for use of notifiable gas installations | 12 | 100% | 100% |
| 5. | Approval for use of equipment/materials | 26 | 100% | 100% |
| 6. | Scheduling and inspection of LPG road tankers and cylinder wagons | 18 | 100% | 100% |
| 7. | Enlistment of competent persons for LPG installations/gasholders | 25 | 100% | 100% |
Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Enlistment of competent persons for maintenance of fuel systems | 25 | 100% | 100% |
| 2. | Approval for use of LPG fuel tanks in vehicles | 26 | 100% | 100% |
| 3. | Approval for construction of filling stations | 30 | 100% | 100% |
| 4. | Approval for use of filling stations | 12 | 100% | 100% |
Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Registration of electrical workers/ contractors/ competent persons | 13 | 99% | 99% |
| 2. | Registration of recognised certification bodies and manufacturers | 17 | 100% | 100% |
| 3. | Endorsement of testing certificates of electrical installations | 13 | 99% | 99% |
Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Registration of lift/escalator contractors | 40 | 100% | 100% |
| 2. | Registration of lift/escalator engineers | 40 | 100% | 100% |
| 3. | Registration of lift/escalator workers | 40 | 100% | 100% |
| 4. | Issue of use permits permitting the lifts/escalators to be put into use and operation | 13 | 100% | 100% |
| 5. | Issue of use permits permitting the lifts/escalators to continue to be used and operated | 13 | 100% | 100% |
Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Approval of design and construction of amusement rides (capacity of less than or equal to 20 persons) (a) |
34 | 100% | 100% |
| 2. | Approval of design and construction of amusement rides (capacity of 21 or more persons) (b) | 48 | 100% | 100% |
| 3. | Issue of permits to use for amusement rides | 13 | 100% | 100% |
|
(a) for example, mini trains.
(b) for example, roller coasters. |
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Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Approval of design and construction of builders’ lifts and tower working platforms | 34 | 100% | 100% |
| 2. | Endorsement of periodic test certificates for builders’ lifts and tower working platforms | 12 | 100% | 100% |
| 3. | Issue of permits to use for builders’ lifts and tower working platforms | 12 | 100% | 100% |
Type of Service | Target Response Time (Working Days) | Target Compliance Level | Actual Compliance Level | |
|---|---|---|---|---|
| 1. | Registration of Voluntary Energy Efficiency Labelling Scheme | 17 | 99% | 100% |
| 2. | Registration of The Hong Kong Energy Efficiency Registration Scheme for Buildings | 17 | 99% | 100% |
| 3. | Approval of Applications under the voluntary water-cooled air-conditioning system scheme | 17 | 99% | 100% |
| 4. | Processing of product submissions under Mandatory Energy Efficiency Labelling Scheme | 17 | 99% | 100% |
| 5. | Registration of Registered Energy Assessors under the Mandatory Building Energy Code (BEC) Scheme | 40 | 99% | 100% |
Type of Service | Target Response Time (Working Days) | Actual Compliance Level | |
|---|---|---|---|
| 1. | Complaint and Report of Malpractice or Illegal Installations | 10 Note 1 | 100% |
|
Note 1
For complicated case or cases involving other parties, an interim response will be provided within 10 working days to be followed by substantive reply as soon as possible. |
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Type of Electrical and Mechanical Maintenance Service | Target Response Time | Actual Compliance Level | ||
|---|---|---|---|---|
1. |
Report of major malfunctions Note 2 |
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| a) | Lifts at footbridges, subways, DH Note 3 clinics and FEHD Note 4 public markets | 30 minutes | 100% | |
| b) | Escalators at footbridges, subways and FEHD public markets | 30 minutes | 100% | |
| c) | Lighting and ventilation equipment at public transport interchanges | 1 hour | 100% | |
| d) | Lighting equipment at footbridges and subways | 2 hours | 100% | |
| e) | Traffic signals | 2.5 hours | 100% | |
2. |
Report of other defects Note 5 |
|||
| a) | Lifts at footbridges, subways, DH clinics and FEHD public markets | 1 hour | 100% | |
| b) | Escalators at footbridges, subways and FEHD public markets | 1 hour | 100% | |
| c) | Lighting and ventilation equipment at public transport interchanges | 1 working day | 100% | |
| d) | Lighting equipment at footbridges and subways | 1 working day | 100% | |
| e) | Traffic signals | 1 working day | 100% | |
| f) | Drinking fountains at leisure venues | 3 hours | 100% | |
|
Note 2
Major malfunctions - Defects which may cause imminent danger/risk of life to the public. For example, passengers may be trapped in a malfunctioned lift, etc. Note 3 DH = Department of Health Note 4 FEHD = Food and Environmental Hygiene Department Note 5 Other defects - Defects which may cause nuisance/inconvenience (but not danger) to the public. For example, the malfunctioning of a lift without trapped passengers. |
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