Note 1:

The list of performance rating only shows the performance rating of the contractor who had five or more lifts inspected by the EMSD during the assessment period. In other words, for those contractors having less than five lifts inspected by the EMSD during the assessment period [refer to Table (a)], and contractors not undertaking any lift maintenance works during the assessment period [refer to Table (b)], their performances are not included in the list of performance rating.

(a) Contractors having less than five lifts inspected by the EMSD during the assessment period:

(b) Contractors not undertaking any lift maintenance works during the assessment period:

Note 2:

Rating	Description
+	No non-compliance found in both safety and services quality aspects in two recent quarterly announcements (Safety Star awarded and the services quality performance index at 100 points in the two recent quarterly announcements)
+	No non-compliance found in both safety and services quality aspects (performance index at 100 points in this quarterly announcement)
+	No non-compliance found in safety aspect and service quality performance index is between 90 and 99 points
+	No non-compliance found in safety aspect and service quality performance index is between 80 and 89 points
+	No non-compliance found in safety aspect and service quality performance index is between 70 and 79 points
	No non-compliance found in safety aspect and service quality performance index is less than 70 points

In choosing a registered lift contractor for provision of maintenance services, apart from the price, the responsible person should also consider the registered contractor’s background and scale, specific technical knowledge, availability of spare parts, details of maintenance works, time required, emergency response capability, as well as the latest quarterly performance rating. After considering these factors, if the responsible person decides to choose a registered contractor with no safety stars or with fewer quality stars under the Contractors’ Performance Rating for provision of maintenance service, the EMSD suggests that the responsible person should step up the management and supervision of the contractor's performance. For instance, the responsible person may specify in the contract a requirement for regular submissions of operational reports of the lift with analysis of the working conditions, failure rates and failure modes. The responsible person should also hold regular meetings with the registered contractor and review the contractor’s performance. If necessary, the responsible person should consider engaging an independent consultant to provide independent professional advice.

Note 3a:

(i) Occurrence of unintended car movement and (ii) ineffective car door electrical interlock device was found, thus served with two warning letters. The records of non-compliance will be kept for one year until 11/2024 and 3/2025 respectively.