Objectives of the Scheme

  1. To encourage the responsible persons (RPs) for lifts to enhance the safety level, reliability and comfortability of existing lifts through modernisation measures;
  2. To strengthen the capabilities of RPs for lifts of private buildings (including owners, owners’ corporations and property management companies) in managing lifts to meet users' demands for lift services;
  3. To give recognition to RPs for lifts who meet the criteria set by the Scheme as encouragement.

Introduction to the Scheme

It is a voluntary scheme targeting at RPs for lifts of buildings1 (including owners, owners' corporations and property management companies).  Qualified RPs for lifts will be presented with gold/silver/bronze awards or certificates of merit/good according to their scores and the assessment aspects selected, in recognition of their contribution in modernisation of existing lifts and the continued provision of quality lift management services. 

Names of the contractors responsible for lift maintenance will be shown on the certificates to recognise their good services.  The RPs for lifts may display the original or a copy of the certificates of the Scheme in their buildings and on promotional materials.  The certificate is valid for two years.

Note 1: Including residential buildings, industrial and commercial buildings, shopping malls, hotels, public facilities and buildings.

 

Scope of the Scheme

The Scheme is targeted at RPs for lifts of buildings1, and participation is on a housing estate or building basis.  The assessment covers all the lifts which are installed in a participating estate or building and regulated by the Lifts and Escalators Ordinance (including passenger lifts, goods lifts, but excluding hydraulic lifts, service lift (i.e. dumb waiters), vertical platform lifts, escalators and mechanized vehicle parking systems).

Note 1: Including residential buildings, industrial and commercial buildings, shopping malls, hotels, public facilities and buildings.

Flow Chart for the Scheme 

                

Assessment Criteria

A. Level of lift modernisation

B. Record of lift operation

C. Performance of RPs in managing lift services

 

A.Level of lift modernisation (50 points)

Level of lift modernisationPoints scored

(i) Installed double brake system

8 Points

(ii) Installed unintended car movement protection device

8 Points

(iii) Installed ascending car
overspeed
protection device

8 Points

(iv) Installed car door mechanicallock and safety edge

8 Points

(v) Installed intercom and CCTV system

6 Points

(vi) Installed obstruction switch to protect suspension ropes

6 Points

(vii) Installed automatic rescue device or post-voltage-dip-operation means or automatic rescue device with equivalent functions

6 Points

(viii) Installed remote monitoring device

Extra 10 Points

  

B. Record of lift operation (50 points)    

 (i) Duration of past service suspension2 due to failure (25 points) 

Duration of past service suspension due to failurePoints scored
0 ~ 20 hours 25 Points
21 ~ 40 hours 18 Points
41 ~ 60 hours 13 Points
61 ~ 80 hours 8 Points
More than 80 hours 0 Points

    (ii) Average arrival time for failure related to passenger entrapment (15 points) 

Average arrival time for failure related to passenger entrapmentPoints scored
0 ~ 30 minutes 15 Points
31 ~ 40 minutes 10 Points
41 ~ 50 minutes 7 Points
51 ~ 60 minutes 4 Points
More than 60 minutes 0 Points

 

   (iii) Average arrival time for failure unrelated to passenger entrapment (10 points)

Average arrival time for failure unrelated to passenger entrapmentPoints scored
0 ~ 1 hour 10 Points
1 ~ 1.5 hour 7 Points
1.5 ~ 2 hour 5 Points
2 ~3 hour 3 Points
More than 3 hour 0 Points

 

Note
2: The duration of lift service suspension due to failure includes any duration of lift service suspension due to equipment failure and emergency maintenance (excluding the duration of service suspension due to routine maintenance, annual examination, scheduled maintenance and major alteration).
 

C.Performance of RPs in managing lift services (past 24 months) (50points)

 (i) Documents relating to management that prove the RP has ensured compliance of lift maintenance and examination with legal requirements (e.g. relevant management records, schedules of periodic maintenance, annual examination and examination with load, guidelines or manuals)

(ii) Supporting documents in relation to inspection of the condition of the lift (e.g. a photocopy of the inspection log book or related records over the past six months, including the inspection
record
of at least 30 consecutive days)

(iii) Supporting documents (e.g. relevant management records, guidelines or manuals) in relation to proper management of and arrangements for contractors’ maintenance and repair work (including: 1. arranging sufficient time for maintenance; 2. early notification to users about duration of lift service suspension; 3. verification of the identity of engineering workers; 4. provision of storage space; 5. making arrangements for emergency repair; 6. handling contractors’ comments and quotations; 7. reviewing whether contractors have sufficient spare parts for repair)

(iv) Supporting documents (e.g. the log book for the past 24 months) in relation to verification of the records in the log book

(v) Supporting documents in relation to regular meetings with contractors (e.g.minutes of meetings with contractors no less than once every six months over the past year)

(vi) Supporting documents in relation to the appointment of a professional lift consultant, a registere lift engineer or an in-house engineer employed by the property management company
to examine the work of lift contractors (e.g. supporting documents on engaging professional lift consultants or registered lift engineers or information on hiring in-house engineers by the property management company in the past, and relevant examination reports or documents)

(vii) Photos of the lift machine room, shaft and pit taken within the past three months(two photos of the lift machine room, shaft and pit respectively bearing the date of shooting, together with lift number, machine room number and location)

(viii) Supporting documents in relation to assisting trapped lift passengers (e.g. a photocopy of procedures, guidelines or manuals, and related service indicators and performance pledge for
assisting trapped lift passengers; and related records of staff training and drills)

(ix) Supporting documents in relation to handling of users’ complaints (e.g. a photocopy of procedures, guidelines or manuals for handling users’ complaints; and records of staff training and drills on handling users’ complaints)

(x) Reports on assessment of the comfort of lift passengers and quality of physical environment of lift cars (including ventilation system, cleanliness, lighting, etc.) conducted by independent professional assessors

 

Assessment Criteria

Under the Scheme, participants will be assessed according to their performance in managing lift services.  Ratings will be made in accordance with the following criteria and gold, silver and bronze awards will be presented, with the gold award as the highest level of performance.

Quality Lift Service
Recognition Scheme – Ratings

Total points (highest: 150)Rating
136 - 150 Gold award
121 - 135 Silver award
101 - 120 Bronze award
For those participating in assessment
aspects A and B only
Total points (highest: 100)Rating
75 – 100 Merit
50 – 74 Good
 

Vetting Arrangements

All applications will be vetted by the consultant and independent professional assessors engaged by the EMSD, in which site visits will be conducted.

 

How to Participate

  1. Submit the participation form (Annex AF).
  2. Participants should provide the following information for vetting when submitting the participation form:
    1. Checklist for Lift Modernisation (signed and confirmed by the representative of a registered lift contractor / an independent professional assessor) (Annex A1)
    2. Lift Operation Record Form (signed and confirmed by the representative of a registered lift contractor / an independent professional assessor) (Annex B1)
    3. Performance of the RP in managing lift services over the past 24 months (signed and confirmed by an independent professional assessor) (Annex C1)
 

Terms and Conditions

  1. Participants should use the lifts installed in the estate or building under their management for participating in the Scheme and must not give false information. Any participants found violating the terms and conditions will be disqualified.

  2. The EMSD reserves the right to make corresponding arrangements and changes in light of the response to the Scheme.

  3. The EMSD reserves the right to refuse or terminate participation of those not complying with the eligibility criteria or violating the terms and conditions.

  4. The EMSD reserves the right to modify the terms and conditions of the Scheme without giving prior notice.

 

List of Documents Related to the Scheme

Document

Download  [PDF format (KB/MB)]

Quality Lift Service Recognition Scheme - Introduction to the Scheme Introduction
to the Scheme
 (105KB)
Quality Lift Service Recognition Scheme - Participation Form (Annex AF) AnnexAF (41KB)
Quality Lift Service Recognition Scheme - Checklist for Lift Modernisation (Annex A1) AnnexA1 (39KB)
Quality Lift Service Recognition Scheme - Lift Operation Record Form (Annex B1) AnnexB1  (104KB)
Quality Lift Service Recognition Scheme - Checklist for Performance of Responsible Persons in Managing Lift Services (Annex C1) AnnexC1  (162KB)
 

 List of Independent Professional Assessors

Document

Download

[PDF format (KB/MB)]

Quality Lift Service Recognition Scheme - List of Independent Professional Assessors

List of Independent Professional Assessors (105KB))

 

 

Requirements for Independent Professional Assessors

The independent professional assessor must be a registered lift engineer, registered professional engineer (in the discipline of building services engineering, control, automation and instrumentation engineering, electrical engineering, electronic engineering, marine and naval architecture engineering or mechanical engineering), registered surveyor or registered professional housing manager, and should not be under the employment of the contractor or property management company that maintains and manages the lifts of a participating building within the past two years.  Besides, the assessor must:

The list of independent professional assessor who have been trained and passed the test will be uploaded to the EMSD website for reference of RPs.

 

Frequently Asked Questions

 

1.        Are all lift management staff eligible for the Quality Lift Service Recognition Scheme?

Answer:
The Scheme is targeted at RPs for lifts of buildings (including owners, owners' corporations and property management companies), and participation is on the basis of at least one building.  The assessment covers all the lifts which are installed in a participating building and regulated by the Lifts and Escalators Ordinance (including passenger lifts, goods lifts, but excluding hydraulic lifts, dumb waiters, vertical platform lifts, escalators and mechanised vehicle parking systems).  For housing estates with multiple buildings, the RP can participate on the basis of the whole estate or individual building(s) of the estate.

 

2.      What are the assessment aspects of the Quality Lift Service Recognition Scheme?

Answer:

The assessment of the Quality Lift Service Recognition Scheme covers the following aspects:

A. Level of lift modernisation (can be assessed by a registered lift contractor or an independent professional assessor)

B. Record of lift operation (can be assessed by a registered lift contractor or an independent professional assessor)

C. Performance of RPs in managing lift services (must be assessed by an independent professional assessor) 

The applicants will be presented with gold/silver/bronze awards or certificates of excellence/merit according to the assessment aspects selected and their scores.

In order to attract more RPs for lifts to participate in the Scheme, applications for participation in only the assessment of "Part A - Level of lift modernisation" and "Part B - Record of lift operation" are also accepted. However, such applications will only be presented with certificates of excellence/merit.

 

3.       What is the fee for participating in the Quality Lift Service Recognition Scheme?

Answer:
The EMSD will not charge any fee for the Quality Lift Service Recognition Scheme.  However, RPs for lifts should bear the cost for arranging or engaging a registered lift contractor or an independent professional assessor to conduct the assessments.

 

 4.       What are the required qualifications for independent professional assessors under the Quality Lift Service Recognition Scheme?

Answer:

Regarding the assessment aspects of the Quality Lift Service Recognition Scheme, we think that independent professional assessors must have sufficient knowledge about and experience in the lift trade, and understand the requirements specified under the relevant codes of practice and regulations.  Our review has shown that registered professional engineers, registered professional housing managers and registered surveyors are also qualified to act as an independent professional assessor.  The requirements for independent professional assessorare as follows:

The independent professional assessor must be a registered lift engineer, registered professional engineer (in the discipline of building services engineering, control, automation and instrumentation engineering, electrical engineering, electronic engineering, marine and naval architecture engineering or mechanical engineering), registered surveyor or registered professional housing manager, and should not be under the employment of the contractor or property management company that maintains and manages the lifts of a participating building within the past two years.  Besides, the assessor must:

The list of independent professional assessors who have been trained and passed the test will be uploaded to the EMSD website for reference of RPs. 

 

5.       Are there enough independent professional assessors on the market?

Answer:

The EMSD has organised relevant training courses for qualified professionals so that they can provide assessment services for the Quality Lift Service Recognition Scheme.  The EMSD will review the response and demand of the market from time to time and organise more training courses to train more independent professional assessors (please see the list of trained independent professional assessors).

 

 6.       Who will vet the applications for the Quality Lift Service Recognition Scheme?

Answer:

All applications for the Quality Lift Service Recognition Scheme will be vetted by the EMSD or the consultant engaged by the EMSD, in which random site visits will be conducted.  The EMSD has the final decision on the scores and ratings given.

 

7.       Can an applicant submit more than one application for the Quality Lift Service Recognition Scheme to cover different buildings in the same estate?

Answer:

Yes, the Quality Lift Service Recognition Scheme accepts applications made on the basis of estates, individual buildings or designated building groups.  The RPs for lifts can submit more than one application to cover different buildings in the same estate.  The certificates presented will clearly state the buildings covered and should only be displayed in such buildings.

 

8.       For a building with lifts of varying level of modernisation, how will it be rated?

Answer:

Registered lift contractors or independent professional assessors should make separate assessments of all the lifts of the building and will adopt the average score of all the lifts as the overall score of the relevant assessment item.

 

9.       When calculating the duration of lift service suspension due to failure, if the suspension is due to the building management representative’s decision based on the volume of people flow instead of failure, how will it be rated?

Answer:

If the suspension is not caused by machine or system failure, the duration is not to be counted.

 

10.     If an application does not meet the minimum requirements for scores and is thus not given a rating, can the applicant submit another application immediately thereafter?

Answer:

If an application is not given a rating, we expect the applicant to make some improvements to lift management and submit another application after six months.

 

11.     After obtaining the certificate of the Quality Lift Service Recognition Scheme, if there is a change in the composition of application, such as change of the property management company or registered contractor, is the certificate still valid?

Answer:

As the certificate of the Quality Lift Service Recognition Scheme will list the property management company, registered contractor and assessment period, to avoid public concern, the RP should consider not displaying the certificate in public places and make a new application if there is a change in the composition.  Performance records for at least six months should also be accumulated for the new composition before a new application can be made for the Scheme. 

12.     If the participants of the pilot scheme apply for participation in the Quality Lift Service Recognition Scheme, will their applications be regarded as new or renewal ones?

Answer:
As the
Quality Lift Service Recognition Scheme has been redesigned, participants of the previous pilot scheme should make a new application.

 

For any further enquiries, please call 1823 or e-mail to qlsrs@emsd.gov.hk.