Provision of Call Centre Service for the Electrical and Mechanical Services Department (EMSD)

Provision of Call Centre Services for the Customer Service Centre (CSC) at the Electrical and Mechanical Services Department Headquarters.  The contract, commencing on 1 April 2022 or any other date as specified in the letter of acceptance (whichever is the later), will last for 34 months.

Open Tender.

Mr. CHEUNG Ka Kei (Engineer/ Corporate Communications/2)
Corporate Communications Sub-division, 6/F Electrical and Mechanical Services Department, 3 Kai Shing Street, Kowloon, Hong Kong
Tel. No.: (852) 3155 3925, Fax. No.: (852) 2882 1574
Email Address: kkcheung@emsd.gov.hk

12:00 noon, Friday, 3 December 2021.

(i) In case Tropical Cyclone Warning Signal No. 8 or above is hoisted, or Black Rainstorm Warning Signal or “extreme conditions after super typhoons” announced by the Government is/are in force, for any duration between 9.00 a.m. and 12.00 noon on the tender closing date, the tender closing time will be postponed to 12.00 noon on the first working day after the Tropical Cyclone Warning Signal No. 8 is lowered, or the Black Rainstorm Warning Signal or the “extreme conditions after super typhoons” announced by the Government has/have ceased to be in force.

(ii) In case of blockage of the public access to the location of a Specified Tender Box at any time between 9:00 a.m. and 12:00 noon on the tender closing date, the Government will announce extension of the tender closing time until further notice. Following removal of the blockage, the Government will announce the extended tender closing time as soon as practicable. The above announcements will be made via press releases on the website of the Information Services Department (http://www.info.gov.hk/gia/general/today.htm).

(iii) All time references are Hong Kong time.

Corporate Communications Sub-division,
Electrical and Mechanical Services Department,
6/F Electrical and Mechanical Services Department Headquarters, 3 Kai Shing Street, Kowloon, Hong Kong

Tel. No.: (852) 3155 3924 or 2808 3872, Fax. No.: (852) 2882 1574

Working Hours :

The tender documents may also be downloaded from the e-Tender Box (ETB) system
(https://pcms2.gld.gov.hk).

Tenders must be clearly marked with the tender reference and the subject of the tender on the outside of the envelope (but should not bear any indication which may relate the tender to the tenderer) addressed to the Chairman, Tender Opening Committee, Government Logistics Department, and placed in the Government Logistics Department Tender Box situated at the Ground Floor, North Point Government Offices, 333 Java Road, North Point, Hong Kong before 12:00 noon (Hong Kong time) on the closing date of the tender as stated above. Late tenders will not be accepted.

1. This tender is not covered by the Agreement on Government Procurement of the World Trade Organization.
2. The Government of the Hong Kong Special Administrative Region does not bind itself to accept the lowest tender (or the highest combined score for a tender adopting a marking scheme) or any tender, and reserves the right to negotiate with any tenderer about the terms of the offer.
3. Details of the award of this contract will be published on the Internet at
   https://pcms2.gld.gov.hk/iprod/#/scn00101?lang-setting=en-US.