The management and staff of the Electrical and Mechanical Services Department (EMSD) are both committed to implementing the ISO 9001 Quality Management System and endeavour to provide excellent service to satisfy our clients.
Focusing on quality is the cornerstone of excellence and long-term success in our business and operations. Our long-standing pursuit of perfection has led us to become the first government department awarded both ISO 9001 and ISO 37001 corporate certifications, a testament to the good quality of our service processes. Besides, we received both Global and Hong Kong Most Innovative Knowledge Enterprise (MIKE) Awards in 2022, in recognition of our efforts in promoting best practices in Knowledge Management (KM) and intellectual capital management. In 2023, we further received the "TOP Winner" Award and "The Best in Knowledge Culture Award" of the Hong Kong MIKE Award 2023, as well as the "Winner" Award of the Global MIKE Award 2023, which proved that our outstanding performance had been recognised internationally.
With the belief in constantly improving quality, over 100 work improvement teams and business process improvement teams of the EMSD have been working tirelessly and going all out to improve work practices and processes. We have established a systemic KM framework and embedded KM in our daily operational processes. Our Knowledge Management Portal 3.0 provides a convenient platform for various knowledge community groups to facilitate knowledge capture, sharing and reuse, cultivating a learning culture.