Quarterly Contractors' Performance Rating (CPR) of Registered Escalator Contractors
(Assessment period: from April 2018 to March 2019) (Note 1)
(in alphabetical order based on the Services Quality Performance Rating)

Note 1:

The list of performance rating only shows the performance rating of the contractor who had five or more escalators being inspected by the EMSD during the assessment period. In other words, for those contractors having less than five escalators being inspected by the EMSD during the assessment period [refer to Table (a)], and contractor not undertaking any escalator maintenance work during the assessment period [refer to Table (b)], their performances are not included in the list of performance rating.

(a) Contractors having less than five escalators being inspected by the EMSD during the assessment period:

Name of Registered Escalator Contractor Contractor No.                
-                                                                                                                                            -

(b) Contractors not undertaking any escalator maintenance work during the assessment period:

Name of Registered Escalator ContractorContractor No.
Holake (HK) Ltd. REC79001
MTR Corporation Limited REC78002
Ring Hing Engineering Services Co., Ltd. REC97004
Ryoden Elevator Company Limited REC64001
Shan On Engineering Co., Ltd. REC73002

Note 2:

RatingDescription
safety_rating + service_quality_rating service_quality_rating service_quality_rating service_quality_rating service_quality_rating No non-compliance found in both safety and services quality aspects in two recent quarterly announcements (Safety Star awarded and the services quality performance index at 100 points in the two recent quarterly announcements)
safety_rating + service_quality_rating service_quality_rating service_quality_rating service_quality_rating No non-compliance found in both safety and services quality aspects (performance index at 100 points in this quarterly announcement)
safety_rating + service_quality_rating service_quality_rating service_quality_rating No non-compliance found in safety aspect and service quality performance index is between 90 and 99 points
safety_rating + service_quality_rating service_quality_rating No non-compliance found in safety aspect and service quality performance index is between 80 and 89 points
safety_rating + service_quality_rating No non-compliance found in safety aspect and service quality performance index is between 70 and 79 points
safety_rating No non-compliance found in safety aspect and service quality performance index is less than 70 points

In choosing a registered escalator contractor for provision of maintenance services, apart from the price, the responsible person should also consider the registered contractor’s background and scale, specific technical knowledge, availability of spare parts, maintenance work details, time required, emergency response capability, as well as the latest quarterly performance rating. After considering these factors, if the responsible person decides to choose a registered contractor with no safety stars or with fewer quality stars under the Contractors’ Performance Rating for provision of maintenance service, the EMSD suggests that the responsible person should step up the management and supervision of contractors’ performance. For instance, the responsible person may specify in the contract a requirement for regular submission of operational reports of the escalator, with analysis of the conditions, failure rates and failure modes. The responsible person should also hold regular meeting with the registered contractor and review the contractor’s performance. If necessary, the responsible person should consider engaging an independent consultant to provide independent professional advice.

Note 3:

Multiple non-compliances were found during inspections of escalators handed over by Holake Hong Kong Lifts Ltd in January 2019.  The non-compliances will be reflected in the next assessment period.