Quarterly Contractors' Performance Rating (CPR) of Registered Lift Contractors
(Assessment period: from July 2018 to June 2019) (Note 1)
(in alphabetical order based on the Services Quality Performance Rating)

Note 1:

The list of performance rating only shows the performance rating of the contractor who had five or more lifts being inspected by the EMSD during the assessment period. In other words, for those contractors having less than five lifts being inspected by the EMSD during the assessment period [refer to Table (a)], and contractors not undertaking any lift maintenance work during the assessment period [refer to Table (b)], their performances are not included in the list of performance rating.

(a) Contractors having less than five lifts being inspected by the EMSD during the assessment period:

Name of Registered Lift ContractorContractor No.
- -

(b) Contractors not undertaking any lift maintenance work during the assessment period:

Name of Registered Lift ContractorContractor No.
Holake (HK) Ltd. RLC76001
MTR Corporation Ltd. RLC78003
Ryoden Elevator Company Limited RLC64001

Note 2:

RatingDescription
safety_rating + service_quality_rating service_quality_rating service_quality_rating service_quality_rating service_quality_rating No non-compliance found in both safety and services quality aspects in two recent quarterly announcements (Safety Star awarded and the services quality performance index at 100 points in the two recent quarterly announcements)
safety_rating + service_quality_rating service_quality_rating service_quality_rating service_quality_rating No non-compliance found in both safety and services quality aspects (performance index at 100 points in this quarterly announcement)
safety_rating + service_quality_rating service_quality_rating service_quality_rating No non-compliance found in safety aspect and service quality performance index is between 90 and 99 points
safety_rating + service_quality_rating service_quality_rating No non-compliance found in safety aspect and service quality performance index is between 80 and 89 points
safety_rating + service_quality_rating No non-compliance found in safety aspect and service quality performance index is between 70 and 79 points
safety_rating No non-compliance found in safety aspect and service quality performance index is less than 70 points

In choosing a registered lift contractor for provision of maintenance services, apart from the price, the responsible person should also consider the registered contractor’s background and scale, specific technical knowledge, availability of spare parts, maintenance work details, time required, emergency response capability, as well as the latest quarterly performance rating. After considering these factors, if the responsible person decides to choose a registered contractor with no safety stars or with fewer quality stars under the Contractors’ Performance Rating for provision of maintenance service, the EMSD suggests that the responsible person should step up the management and supervision of contractors’ performance. For instance, the responsible person may specify in the contract a requirement for regular submission of operational reports of the lift with analysis of the working conditions, failure rates and failure modes. The responsible person should also hold regular meetings with the registered contractor and review the contractor’s performance. If necessary, the responsible person should consider engaging an independent consultant to provide independent professional advice.

Note 3a:

An incident involving a lift maintained by Ben Fung Machineries & Engineering Ltd. occurred on 8 April 2018 at the Waterside Plaza, Tsuen Wan, resulting in serious injury of two passengers. The technical investigation has been completed. The investigation report has been uploaded to EMSD's website. Please refer to the following webpage:

Ben Fung Machineries & Engineering Ltd. has been served with warning letter in relation to the non-compliance found in safety aspect in the incident.  The record of non-compliance will be kept for one year until 10/2019.

Note 3b:

Disciplinary Board has completed the disciplinary hearings against Fujitec (HK) Co., Ltd. for misconduct and neglect under the Lifts and Escalators Ordinance. The board determined Fujitec to have committed five disciplinary offences in 2016 involving excessive clearance of rope retainers at 5 locations. Fujitec was ordered to pay a total fine of $200,000 and the costs of proceedings, and the order was published in the Gazette on 7 December 2018.  Upon the board’s decision, Fujitec was served with a warning letter.  The record of non-compliance will be kept for one year until 12/2019. 

Note 3c:

Non-compliances found in safety aspect, thus served with two warning letters. The records of non-compliances will be kept for one year until 11/2019.

Note 3d:

Non-compliances found in safety aspect, thus served with warning letter. The records of non-compliances will be kept for one year until 6/2020.