Objectives

  1. To encourage responsible persons for lifts to enhance the level of safety of their lifts and to make the operation of the lifts more effective, reliable and comfortable through modernisation;
  2. To improve the lift management services of responsible persons (including property management companies) for lifts of private buildings to meet the users’ demand for quality lift service;
  3. Qualified responsible persons for lifts will be presented with certificates with relevant ratings in recognition of their achievement in lift modernisation as well as their dedication to continuous provision of quality lift management service.

Overview

Quality Lift Service Recognition Scheme is a voluntary lift service recognition scheme targeting at responsible persons (including property management companies) for lifts of private buildings. Qualified applicants will be presented with certificates with relevant ratings in recognition of their achievement in lift modernisation as well as their dedication to continuous provision of quality lift management service. Responsible persons for lifts can display their certificates or their copies at their buildings and publicity materials. The award year will also be shown on the certificates.

Scope

The target participants of the scheme are responsible persons for lifts of private buildings (including property management companies). Qualified private buildings include private residential buildings, office buildings, industrial buildings, shopping malls and hotels.

Applicants should apply with at least one building as the application unit. All electric lifts (including electric passenger lifts, electric goods lifts, electric freight lifts, but excluding hydraulic lifts, dumbwaiters, vertical lifting platforms, escalators and mechanized vehicle parking systems) installed within the application unit and under the regulation of the Lifts and Escalators Ordinance shall be covered under the scheme. If the application involves estate with multiple blocks, the applicant may choose to apply the scheme with the entire estate or certain blocks of the estate as the application unit.

Grouping and Quota

This scheme is a pilot scheme targeting to accept 100 applications. Applicants will be divided into the following two groups:

GroupLift AgeQuota
A Below 20 years 50
B 20 years or above 50

The organizing committee may, subject to the number of applications, adjust the quota of each group such that the quota of 100 applications could be fully utilized. If the number of application exceeds the specified quota, applications will be chosen by drawing lots for assessment.

Judging Criteria

  1. Status of implementation of the seven lift modernisation solutions
  2. Lift management performance of the responsible person
  3. Lift suspension time due to equipment failure

 

  1. Status of implementation of the seven lift modernisation solutions (50 marks or 50% of total score)
    1. Installation of double brake system (20%)
    2. Installation of unintended car movement protection device (20%)
    3. Installation of ascending car overspeed protection device (20%)
    4. Installation of car door mechanical lock and door safety edge (10%)
    5. Installation of intercom and closed circuit television system (10%)
    6. Installation of obstruction switch to protect suspension ropes (10%)
    7. Installation of automatic rescue devices or backup power supply system serving the same function (10%)
  2. Llift management performance of the responsible person (in the past 12 months) (30 marks or 30% of total score)
    1. Assurance of that the lift maintenance and examination are in compliance with the requirements of the ordinance (20%)
    2. Regular inspection on lift conditions (10%)
    3. Proper management of contractor work (10%)
    4. Checking of logbook (10%)
    5. Regular meeting with contractor (10%)
    6. Employment of professional lift consultant, registered lift engineer or engineers within the management company to carry out audit on contractor work (10%)
    7. Assurance of tidiness and cleanliness of lift machine room, lift shaft and lift pit (10%)
    8. Assistance to passengers trapped in lift (10%)
    9. Proper handling of user complaints (10%)
  3. Lift suspension time due to equipment failure1 (20 marks or 20% of total score)
    Average lift suspension time due equipment failure in the past yearScore
    0 hour 20 marks
    0 hour < x < 40 hours 10 marks + (40 - x) / 40 * 10 marks
    40 hours 10 marks
    40 hours < x < 80 hours (80 - x) / 40 * 10 marks
    ≧ 80 hours 0 mark
    *Remark 1Lift suspension time due to equipment failure includes those periods of time of lift suspension caused by equipment failure of any kinds and urgent repairs. However, those periods of time of lift suspension due to routine maintenance, annual examination as well as prior scheduled repairs and alterations are excluded.

Rating Criteria

The applications will be assessed according to the marking scheme (Appendix MS (Chinese version only)). The applicants will attain Gold, Silver and Bronze Awards according to their total score following the table below. The Gold Award is the top rating among these awards.

Total ScoreRating
≧90 marks Gold Award
≧80 marks Silver Award
≧75 marks Bronze Award

Judging Arrangement

The Electrical and Mechanical Services Department has formed an organizing committee for the scheme in conjunction with the Hong Kong Association of Property Management Companies Limited, the Building Services Operation and Maintenance Executives Society, the Hong Kong Institute of Surveyors, the Hong Kong Institution of Engineers, the International Association of Elevator Engineers, the Lift and Escalator Contractors Association and the Registered Elevator and Escalator Contractors Association Limited. The organizing committee is responsible for organizing the scheme and assessing the applications (which may involve on-site assessment).

How to Apply

  1. Submit the specified application form (Appendix AF (Chinese version only)) on or before the deadline (31 December 2015).
  2. Applicants should submit the following documents for assessment together with their application forms:
    1. Status of implementation of the seven lift modernisation solutions (with signature of representative from Registered Lift Contractor as confirmation) (Appendix A1 (Chinese version only))
    2. Lift management performance of the responsible person (in the past 12 months)
      1. Relevant document supporting assurance of that the lift maintenance and examination are in compliance with the requirements of the ordinance (e.g. copies relevant management document, guidelines or manuals)
      2. Relevant document supporting regular inspection on lift conditions (e.g. copies of inspection records in the past 6 months)
      3. Relevant document supporting proper management of contractor work (including 1. Arrangement of sufficient time for maintenance; 2. Advanced notice of lift suspension for users; 3. Checking of identity of workers; 4. Provision of storage space; 5. Arrangement of urgent repair; 6. Handling of suggestions and quotations from contractors; 7. Monitoring of spare parts for repair kept by contractor) (e.g. copies relevant management document, guidelines or manuals)
      4. Relevant document supporting checking of logbook (e.g. copies of logbook of the past 12 months)
      5. Relevant document supporting regular meeting with contractor (e.g. copies of minutes of meeting with contractor in the past 6 months)
      6. Relevant document supporting employment of professional lift consultant, registered lift engineer or engineers employed under the management company to carry out audit on contractor work (e.g. copies of record showing employment of professional lift consultant, registered lift engineer or engineers within the management company to carry out audit on contractor work)
      7. Relevant document supporting assurance of tidiness and cleanliness of lift machine room, lift shaft and lift pit (photos taken within the past 3 months showing the lift machine rooms, lift shafts and lift pits (2 photos for each place) together with the dates taking the photos
      8. Relevant document supporting assistance to passengers trapped in lift (e.g. copies of procedures, guidelines or manuals together with the performance target or pledge related to assistance to passengers trapped in lift; copies of records showing relevant staff trainings and drills)
      9. Relevant document supporting proper handling of user complaints (e.g. copies of procedures, guidelines or manuals together with the performance target or pledge related to proper handling of user complaints; copies of records showing relevant staff trainings and drills)
    3. Average lift suspension time due equipment failure in the past year (with signature of representative from Registered Lift Contractor as confirmation) (Appendix C1 (Chinese version only))

Rules

  1. Applications shall be grouped according the ages of lifts under the management of the applicants. The applicants shall not make an intended untrue report on the lift ages and grouping. If such case is found, the applicant will be disqualified.
  2. Any supplement and change of information shall not be entertained after the deadline of application, except under request of the organizing committee.
  3. The organizing committee reserves the right to make any arrangement and change to the scheme subject to the status of participation.
  4. The organizing committee reserves the right to reject or terminate those applications which are not qualified or violate the rules of the scheme.
  5. The organizing committee reserves the right to amend the rules of the scheme without any prior notice.

Related Documents (Chinese version only)

Document

Download (Chinese version only)

[PDF format (KB/MB)]

Quality Lift Service Recognition Scheme - Overview Overview (189KB)
Quality Lift Service Recognition Scheme - Marking Scheme (Appendix MS) Appendix MS (163KB)
Quality Lift Service Recognition Scheme - Application Form (Appendix AF) Appendix AF (173KB)
Quality Lift Service Recognition Scheme - Status of implementation of the seven lift modernisation solutions (Appendix A1) Appendix A1 (129KB)
Quality Lift Service Recognition Scheme - Average lift suspension time due equipment failure in the past year (Appendix C1) Appendix C1 (128KB)
Quality Lift Service Recognition Scheme - Poster Poster (8.78MB)

Awardee List

Award Presentation Ceremony