Provision of SAP Enterprise Support Service from year 2024 to year 2025 to the Electrical and Mechanical Services Trading Fund

The scope of services covered by this tender comprises:

1. rendering Enterprise Support for all SAP ERP system components serving the Electrical and Mechanical Services Trading Fund under authorisation of the original software vendor;
2. providing related technical support resources including right of access to online resources and service granted by the original software vendor, such as SAP Notes and SAP ONE Support Launchpad portal; and
3. rendering support services in response to any potential SAP license audit.

Open Tender.

Mr LAM Tze Ho, Neil (Assistant Information Technology Manager/IT Strategic Support/8) or
Ms. LEUNG Mei-Chong, Winnie (Information Technology Manager/IT Strategic Support/1)
Information Technology Strategic Support Sub-division,
Electrical and Mechanical Services Department,
3 Kai Shing Street, Kowloon, Hong Kong

Tel. No.: (852) 2808 3469 / 2808 3419
Fax No.: (852) 2203 4286
E-mail Address: neillam@emsd.gov.hk or winnielmc@emsd.gov.hk

12:00 noon, Tuesday, 24 October 2023.

1. In case Tropical Cyclone Warning Signal No. 8 or above is hoisted, or Black Rainstorm Warning Signal or 'extreme conditions after super typhoons' announced by the Government is/are in force, for any duration between 9.00 a.m. and 12.00 noon on the tender closing date, the tender closing time will be postponed to 12.00 noon on the first working day after the Tropical Cyclone Warning Signal No. 8 is lowered, or the Black Rainstorm Warning Signal or the 'extreme conditions after super typhoons' announced by the Government has/have ceased to be in force.
2. In case of blockage of the public access to the location of the Specified Tender Box at any time between 9.00 a.m. and 12.00 noon on the tender closing date, the Government will announce extension of the tender closing time until further notice. Following removal of the blockage, the Government will announce the extended tender closing time as soon as practicable. The above announcements will be made via press releases on the website of the Information Services Department.
3. All time references are Hong Kong Time.

Information Technology Strategic Support Sub-division,
6th Floor, Electrical and Mechanical Services Department Headquarters,
3 Kai Shing Street, Kowloon, Hong Kong

Tel. No.: (852) 2808 3469 / 2808 3419, Fax No.: (852) 2203 4286

Working Hours:

1. Monday to Friday - 9:00 a.m. to 12:00 noon and 1:00 p.m. to 5:00 p.m.
2. Saturday and Public Holidays - Closed

The tender documents may also be downloaded from the Internet at e-Tender Box (ETB) of Procurement and Contract Management System (PCMS).

1. For Paper-based Tendering
   Tenders must be clearly marked with the tender reference and the subject of the tender on the outside of the envelopes (but should not bear any indication which may relate the tender to the tenderer) according to the manner specified in the tender documents and addressed to the Chairman, Tender Opening Committee, Government Logistics Department, and deposited in the Government Logistics Department Tender Box ("Specified Tender Box") situated at the Ground Floor, North Point Government Offices, 333 Java Road, North Point, Hong Kong before 12:00 noon (Hong Kong time) on the closing date of the tender as stated above.
2. For Electronic Tendering
   Transmission of the tender through the e-TS shall be successfully completed in accordance with the requirements of the e-TS before the tender closing time. 
3. Late tenders or tenders not submitted in accordance with any one of the submission methods specified in (1) or (2) will not be accepted.

1. This tender is covered by the World Trade Organization Agreement on Government Procurement (WTO GPA) and will not involve electronic auction. This notice also serves as a summary notice required under WTO GPA.
2. The Government of the Hong Kong Special Administrative Region does not bind itself to accept the lowest tender (or the highest combined score for a tender adopting a marking scheme) or any tender, and reserves the right to negotiate with any tenderer about the terms of the offer.
3. Details of the award of this contract will be published on the Internet at Contract Award Notice of Procurement and Contract Management System (PCMS).