Further Improvements in Staff Satisfaction
The biennial Staff Satisfaction Survey 2003 hit a record high of 6.5 on a scale of 10 and confirmed the upward trend of staff satisfaction level, from 5.4 in 1999, 6.0 in 2001 to 6.5 in 2003. Satisfaction level improved in all staff subgroups --- by type of service, rank and grade, length of service and gender. The survey indicated overall satisfaction with the working environment, identified areas for improvement, and showed that progress had been made in areas highlighted in previous surveys. The high score also suggests that the SARS battle in 2003 has enhanced our solidarity spirit.

Further Improvements in Customer Satisfaction
The Departmental Customer Opinion Survey 2004 returned a record high score of 5.97 out of 8, compared to 5.77 in the previous survey. Customers are highly satisfied with our reliability and the peace of mind we bring. They also appreciate the quality of EMSTF colleagues who are experienced and highly skilled, and our wide range of service offerings.

Passing the SARS Test
Working closely with government departments, EMSTF colleagues helped combat Severe Acute Respiratory Syndrome (SARS) throughout the outbreak in 2003. Our staff performed many challenging tasks round the clock, including cleaning and improving air-conditioning systems in hospital wards, various government venues and ambulances. EMSTF colleagues received commendations and certificates of appreciation from the Civil Service Bureau for their commitment, courage and sense of responsibility.

Trade Show and Technology Exhibition
Following the success of the EMSTF Trade Show in December 2003, a Technology Exhibition was held on 26 and 27 April at the Hong Kong Central Library. It aimed to showcase our capabilities and share our experience in innovative technology applications to save costs and boost productivity in four specific areas: the environment, information technology, hi-tech and health care. The event was well attended by representatives of the public and sub-vented sectors, with good feedback from visitors.

First EMSTF Data Centre Opened
Our first data centre opened for business in Chai Wan in April 2003. Leveraging our experience in data centre design and operation, this new facility provides data centre services tailored to the special needs of Government departments. The range of services includes server hosting, network and system monitoring and management, remote-hands services and data backup. The facility is unique in the market for its very high level of security, stringent access control and special service packages for Government departments.

Supporting Harbour Lighting Show
As specialists in E&M field, EMSTF played an active role in implementing "A Symphony of Lights" organised by the Tourism Commission. Our team designed and installed various lighting and building services installations including hundreds of colour changing floodlights, 7000W search lights and more than 500 metres of LED lights on five Government and public buildings.

EMSTF e-Portal Launched
The EMSTF e-Portal, tailor-made for customer departments to enable e-delivery of our services, was launched in phases from late 2003 to early 2004. Many customer departments are already using the e-Portal to access their E&M engineering facilities database, retrieve information, track maintenance schedules, and request quotes and services on a 24x7 basis.

eDMS Launched
Developed by our in-house team specifically to meet the needs of Government departments, the Electronic Document Management System (eDMS) was launched in late 2003. The whole Department will be equipped with eDMS by the end of 2004. It integrates readily with Lotus Notes for easy and timely access to and sharing of documents, and saves paper. Our Automated Workflow Solutions also work in conjunction with eDMS to help speed up business processes and boost productivity.

Airport and Vehicle Engineering Division Formed
The new Airport and Vehicle Engineering Division was formed on 1 April 2003 after the successful merger of the former Airport Sector Division and Vehicle Engineering Division. The merger has led to some synergies and a slightly leaner team. Business has been stable at the Division as it won a number of major contracts and launched new service initiatives.