Performance Targets

Measurement is an important aspect of service improvement, and the Trading Fund is constantly reviewing its performance against our Service Level Agreement Performance Targets, for which we achieved an overall compliance of 95.6 per cent in 1997/98, against a 95 per cent target.

EMSTF performance also exceeded targets in other areas, such as a 5.4 per cent productivity improvement versus a five per cent target. We shall aim to achieve higher levels next year.