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Organisational Profile

The Electrical and Mechanical Services Department (EMSD) plays a dual role. Its Trading Services, known as the Electrical and Mechanical Services Trading Fund (EMSTF), delivers electrical, mechanical, electronic engineering and building services to government departments and public institutions in Hong Kong while its Regulatory Services (RS), provides a regulatory framework to ensure the safety of the public in a number of electrical, mechanical and gas engineering areas via enforcement of safety ordinances, and public education.

In serving our customers, the EMSTF provides a wide range of consultancy and value-added engineering and maintenance services to ensure that the many systems that keep Hong Kong up and running continue to do so effectively and efficiently. We serve more than 100 government departments and public bodies in Hong Kong, including the airport, hospitals, schools, security forces, transport and highways, port and harbour as well as public recreation and leisure facilities, areas that make up the very fabric of life in Hong Kong.

Within the community, the RS issues Guidelines and Codes of Practice and administers the safety ordinances on the safe use of gas, electricity, lifts and escalators, railways, tramways and amusement rides, among others. At the same time, we are actively involved in promoting energy efficiency and the protection of the environment through services and activities both for our customers and the community, and through our support for the Government's environmental initiatives. We are actively involved in the introduction of LPG vehicles, for example, and in studies of renewable energy sources in Hong Kong.

EMSD Organisational Structure

Corporate Governance

Stakeholder Engagement

As a government agency, our stakeholder groups include:

• Customers
• Policy bureaux
• Staff
• Industry and business organisations
• Suppliers and contractors
• Professional and trade associations
• The general public

Given the varied nature of our stakeholders, we have developed different communication programmes to cater for their different needs. Our communication channels include customer liaison groups, EMSTF customer newsletter VoiceLink, staff consultative committees, regular consultations with trade associations and professional institutions, annual reports, and ongoing electrical and mechanical safety and energy efficiency promotion programmes and publications. Furthermore, senior managers are also personally involved in supporting and encouraging colleagues to join the Council and various Boards and Committees of the Hong Kong Institution of Engineers and participate in international engineering organisations, as part of the effort to upkeep the high standards of the profession in Hong Kong.

Staff and customers are two major stakeholder groups. Opinion surveys with these stakeholders are conducted once every two years. The latest Staff Satisfaction Survey was conducted in 2007 while the Customer Opinion Survey has just been completed in April 2008. We have looked into the results to identify areas for improvement.