Satisfying Seasonal Crematorium Service Demand Wins Client Appreciation
EMSD is entrusted by Food and Environmental Hygiene Department (FEHD) to provide professional services for the operation and maintenance of electrical and mechanical installations at the five crematoria in Hong Kong, including Wo Hop Shek Crematorium, Cape Collinson Crematorium, Kwai Chung Crematorium, Fu Shan Crematorium and Diamond Hill Crematorium. We also provide one-stop cremation services in the Kwai Chung, Fu Shan and Diamond Hill crematoria, including receipt of coffins, ritual arrangements, pulverisation and handling of ashes.
Our service mission is: “With the hope that the deceased rests in peace, we treat every cremation procedure professionally with respect, and ensure his/her family members receive the bone ashes as soon as possible.” With this in mind, we work through every challenge and difficulty to deliver our promise of “Next Day Delivery” of bone ashes for the peace of mind of the families of the dead.
Pre-Chinese New Year is always a critical and busy time for our staff as the public has a strong desire to see the proper completion of disposal procedures of the deceased before the advent of the New Year. As such, the crematoria are typically in full swing during the run up to Chinese New Year, with extra cremation sessions to adequately cope with the seasonally high public demand. Daily cremation sessions can increase from the normal 140 sessions per day to over 180 daily sessions near Chinese New Year’s Eve. The final cremation session which usually completes at 10:30pm was extended to 2-3am in the morning of the next day.
During such early hours of the day, few taxi drivers would pick up our staff directly from the crematorium. Our staff had to walk a long silent way to the main road to get public transport to go home. Yet our colleagues contributed willingly their rest time and worked tirelessly to deliver timely, additional cremation services to serve the public and live up to our service mission.
Our effort has gained appreciation from the FEHD: “With their effort, the peak days in December 2013 and January 2014 were successfully catered for. Without their contribution and support, the first Lunar New Year peak at the re-provisioned Wo Hop Shek Crematorium could not have been managed without problems.”