營運基金一直為客戶提供全面的一站式服務，包括質素保證、原廠部件、定期保養、全天候緊急支援和維修。此外，我們亦致力提供增值服務，以提高服務水平。近年，我們更為客戶引進ISO 55001 資產管理認證，取得認證的項目包括運輸署的交通燈系統、路政署的行人天橋升降機及自動梯，以及食物環境衞生署轄下的公眾街市及熟食中心的冷氣裝置。我們亦分別與多個客戶部門攜手合作，為香港機場管理局的機場跑道燈系統、民航處的航空交通管制中心大樓，以及醫院管理局（醫管局）的腎科儀器取得認證。在我們的協助下，醫管局轄下多家醫院，例如瑪麗醫院、東區尤德夫人那打素醫院、瑪嘉烈醫院、伊利沙伯醫院、將軍澳醫院、威爾斯親王醫院和屯門醫院，均成功取得澳洲醫療服務標準委員會的醫療認證。
Partnership for 20 Years and Beyond
Before and since the setting up of the Electrical and Mechanical Services Trading Fund (EMSTF) in 1996, we have been building and maintaining a strong partnership with client departments, even after full entrance into the open market in 2002. This year, we will be celebrating our 20th anniversary. We will continue to work seamlessly together with our clients so as to fulfil our commitment to "create public value for community betterment through partnership with our clients”.
For two decades, we have carried out reforms and improvements, winning clients’ confidence and trust. We have listened carefully to our clients’ feedback. In response to the results of the 2014 Customer Opinion Survey, we will set up the "Customer Centric e-Platform" to enhance job transparency. We have introduced advanced technologies to help clients optimise their engineering systems and boost maintenance efficiency. We have also developed a web-based system to strengthen monitoring of contractors’ performance. In close collaboration with client departments, our team of professionals has been providing quality services for the public and obtained many important awards and certifications over the years.
Introduction of Advanced Technologies to Clients
EMSTF constantly helps client departments upgrade their engineering systems to cater for their development needs. Many system developments span more than 20 years. A typical example is the introduction of the Radio System to the Fire Services Department (FSD). Our involvement dates back to 1980 when its first-generation was launched, followed by the second in 1997 and the third-generation of Digital Trunked Radio System (DTRS) in 2012. The next generation of integrating the mobilising system with the DTRS is now under technical study. We have kept upgrading the system functionality to boost efficiency and reliability of radio communication.
Jointly-Developed Training Facilities
Staff training is an important work of many client departments. To raise training standard, we and our clients jointly design and develop training facilities for their staff to be trained in a safe and controlled environment. For example, we developed FSD Diving Base into Southeast Asia's most advanced diving training facility for fire services. We also designed and built for FSD live fire simulation facilities and different training scenarios, helped develop the Fire and Ambulance Services Academy as a top-notch international training school, enabling FSD to train competent staff to protect the lives and property of the public.
Involvement in Infrastructure Projects
Over the years, EMSTF has participated and co-operated with clients in many major infrastructure projects, such as the Hong Kong-Shenzhen Western Corridor, Tsing Sha Control Area, Kai Tak Cruise Terminal and the Hong Kong Section of Guangzhou - Shenzhen - Hong Kong Express Rail Link. In addition, we helped the Civil Aviation Department (CAD) relocate smoothly the airport services from Kai Tak to Chek Lap Kok. In fact, our earliest five-year long-term service level agreement (SLA) was signed with CAD. Highly satisfied with our reliable and quality services, CAD has continuously maintained the SLA with us in the past two decades.
Provision of Optimised and Value-added Services
EMSTF provides clients with comprehensive and one-stop services, ranging from quality assurance, original parts, periodic maintenance to round-the-clock emergency support and repair. We are also committed to providing value-added services to improve our service level. In recent years, we have introduced the ISO 55001 Asset Management Certification to our clients. Projects awarded with certification include the Transport Department’s traffic signal system, the Highways Department’s footbridge lifts and escalators, and the air-conditioning installations in public markets and cooked food centres of the Food and Environmental Hygiene Department. Together with respective client departments, we have also achieved the certification for the Airfield Ground Lighting System of the Airport Authority Hong Kong, the Air Traffic Control Building of CAD, the renal equipment of the Hospital Authority (HA), etc. With our support, a number of hospitals under HA, namely Queen Mary Hospital, Pamela Youde Nethersole Eastern Hospital, Princess Margaret Hospital, Queen Elizabeth Hospital, Tseung Kwan O Hospital, Prince of Wales Hospital, and Tuen Mun Hospital, have gained accreditation by the Australian Council on Healthcare Standards.
To celebrate the 20th anniversary of EMSTF, we have organised a series of activities, which include the trade and innovation technology seminars conducted in May and June 2016. Professionals and experts from different E&M trades shared the latest and advanced E&M technology developments with more than 1,500 participants from 25 client departments, 25 E&M institutions and five universities.
Our persistent efforts over the years have brought the results we see today. Since the first Customer Opinion Survey in 1997, clients have considered EMSTF as their most preferred E&M service provider. In the 8-point scale overall Customer Satisfaction Index, we achieved continued improvement, climbing from the initial 4.84 to a record-high overall score of 6.22. This is a strong indication of customers’ recognition of our work, and it gives us great encouragement. To thank for our clients’ support over the past 20 years, we will continue to work hard and strive to achieve our new target of 6.3 points in the overall Customer Satisfaction Index. Looking ahead, EMSTF will keep operating at slim profit, optimising services and introducing latest technologies. Strenuous efforts will also be made to provide comprehensive, high quality and value-for-money E&M services to our clients.