Thanks to Our Customers for Their Support for the Opinion Survey
The Electrical and Mechanical Services Trading Fund Customer Opinion Survey 2018 was conducted at the end of last year, under which about 2 000 questionnaires were sent to our customers, with a response rate of 53.1%. We are grateful for our customers’ support and participation, and wish to give our special thanks to more than one hundred client representatives who were subsequently interviewed by an independent market research company. Your opinions and suggestions will help us improve our services. We are now formulating enhancement solutions based on the report and recommendations submitted by the market research company.