此外，機電署積極透過各種管理工具，在營運上不斷求進，多年來取得多項國際管理體系認證，包括早前取得的 ISO 37001 反賄賂管理體系認證。今年，機電署又獲香港品質保證局嘉許為「多元體系管理機構」和「整全體系管理機構」，對部門不斷提升服務水平的工作予以肯定。
Award-winning Innovative Solutions
The Electrical and Mechanical Services Department (EMSD) has been providing innovative electrical and mechanical (E&M) engineering solutions to our clients and working with them to maximise public value for the society. The innovative solutions we developed have received several awards in the Civil Service Outstanding Service Award Scheme, and the EMSD, as one of the innovative institutions, was also commended by other professional organisation.
Civil Service Outstanding Service Award Scheme
The EMSD won five awards in the Civil Service Outstanding Service Award Scheme 2019, including a Gold Prize in Team Award (Internal Support) and a Special Citation Award (Application of Innovation and Technology) for the “Training Beyond Innovation” project; a Meritorious Award in Inter-departmental Partnership Award for the “Smart Prison” project; a Meritorious Award in Team Award (Internal Support) for the “Customer Centric e-Platform” (CCeP) project; and a Special Citation Award (Application of Innovation and Technology) in Team Award (General Service) for the “From Reactive to Proactive Maintenance” project.
Gold Prize: Training Beyond Innovation
To cultivate young professional teams with international vision, the EMSD’s training strategy is formulated from the perspectives of young people. Targeted at their preference for “new” elements, we have invested resources in comprehensively upgrading our training facilities by building an Interactive Learning Centre (ILC) based mainly on innovative technologies, and added innovation and technology (I&T) and digitised elements to our training scheme. Apart from arranging for technician trainees to participate in training and exchange in the Greater Bay Area, we also encourage them to take part in the WorldSkills Competition so as to improve their skills, build up their confidence and widen their horizons. In addition, we have enhanced our Technician Training Scheme and trained newly recruited trainees in collaboration with the trade, thereby attracting new blood to the E&M trade. All the above measures have enabled the EMSD to win a Gold Prize in Team Award (Internal Support) and a Special Citation Award (Application of Innovation and Technology) in the Civil Service Outstanding Service Award Scheme 2019 with its “Training Beyond Innovation” project.
Our “Training Beyond Innovation” measures have greatly enhanced trainees’ learning interest and achieved satisfactory results. In 2018, the number of our I&T training sessions continued to increase, while the number of technician trainees has gone up by more than 60% in just three years. Besides, we encourage our trainees to enhance their skills through competitions, and finalists have been arranged to receive joint trainings with the China national team. In August this year, two trainees from the EMSD won Medallions for Excellence in the WorldSkills Competition 2019 held in Kazan, Russia, which proves that their skills are among the best in the world. Not only were their horizons broadened, but their confidence was also significantly boosted.
We are happy to share with client departments our relevant experience in training. Between July and October this year, representatives from the Hong Kong Independent Commission Against Corruption, Fire Services Department and Drainage Services Department (Land Drainage Division) visited the I&T facilities in our headquarters building, and explored the feasibility of applying innovative technologies to enhance simulation training and facility automation. They personally experienced the new generation training solutions displayed in the ILC and showed great interest in the virtual reality and augmented reality training facilities.
Please visit http://bit.ly/emsd_ilc to view the 360-degree photos of the ILC and learn more about its innovative facilities.
Meritorious Awards and Special Citation Award
The Meritorious Award-winning “Smart Prison” project comprises several I&T projects we co-developed with the Correctional Services Department (CSD) to enhance the operational efficiency of correctional institutions, including, among others, the Health Signs Monitoring and Passage Surveillance Systems which help CSD staff monitor the health conditions of persons in custody and track their locations of movement. The CCeP project, which too won a Meritorious Award, combines the job management system with mobile applications to speed up job assignment, while frontline staff can quickly follow up on maintenance requests and report on job progress more effectively. This e-Platform can collect around 20 000 job notification records every month for business intelligence data analysis. With the idea of “From Reactive to Proactive Maintenance”, the remote monitoring and geographic information system was developed by the EMSD and received the Special Citation Award. The system can identify facilities with abnormal operation so that preventive maintenance can be carried out at an early stage to reduce sudden failures of traffic lights and E&M facilities of tunnels and footbridges. The system can also identify damages to facilities in various districts under bad weather conditions to speed up repair.
EMSD Wins Recognition
This December, the EMSD was awarded the Learning Organisation Honorary Award by the Professional Validation Council of Hong Kong Industries (PVCHK) in recognition of our continuous efforts in training talents through innovative technology, establishing an excellent learning and management culture, as well as promoting industry development, making us the first government department to receive this Award.
Moreover, the EMSD actively strives for continuous operational improvement through various management tools, and has obtained several certifications of international management systems over the years, including the ISO 37001 Anti-bribery Management Systems Certification received earlier this year. Besides, we were commended this year by the Hong Kong Quality Assurance Agency (HKQAA) as the Outstanding Organisation with Comprehensive Management Systems and the Outstanding Organisation with Holistic Management Systems, which serve as recognition of our efforts in continuously enhancing our service standard.