The Electrical and Mechanical Services Trading Fund (EMSTF) attaches great importance to clients’ experience with its services. To have a better understanding of clients’ needs we conduct the Customer Opinion Survey (COS) biennially, with a view to implementing enhancement measures. We supported the anti-epidemic measures of our client departments with innovative technology, and over 180 trial projects have been successfully matched through the E&M InnoPortal. In the meantime, we have made good use of I&T to elevate clients’ performance, such as tailor-making the smart prison system for the Correctional Services Department, and developing I&T solutions such as smart robots and speed testers for application by various departments. Besides, our agile and co-operative team responded quickly to emergencies, such as assisting in the transformation of isolation wards and provision of additional temporary body storage facilities at the peak of the epidemic, and offering urgent E&M support in the blackout in New Territories Northwest, etc.
We hope that our clients will actively participate and offer their valuable feedback in the COS to be conducted in the fourth quarter of this year. We will make the best endeavours to make continuous improvements and work closely with clients to provide quality services that are valued for money.