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Railway City

On the platform

  • Wait in line and only in areas indicated by arrows or queuing lines
  • Let passengers exit from the train before boarding
  • Be aware of the gap between the platform and the train
    Be aware of the gap between the platform and the train
  • Never go beyond the barriers at the ends of platforms
  • Do not rush in or force your way out of a train when the warning chimes sound orthe doors are closing
    Do not board or exit when doors are closing
  • Do not let your body, handbag, backpack or other personal belongings block the traindoors, platform screen doors or automatic platform gates as they are closing
  • If your handbag, backpack or other personal belongings are caught in the closingtrain doors, let go immediately. Do not continue to hold or attempt to pull trappedobjects free
  • If help or assistance is required, use the Help Line to speak to MTR staff
    If help or assistance is required, use the Help Line to speak to MTR staff
  • In an emergency, use the Emergency Train Stop button to stop the train
  • Move to platform areas with more space according to the instructions of staff
  • Motorised wheelchair users should travel at a speed equivalent to a walking paceinside stations especially at platforms

Platforms without platform screen doors or automatic platform gates

  • Stand in line behind the yellow line
    Stand in line behind the yellow line
  • Ensure all belongings are also behind the yellow line
  • Take extra care if it is raining, as the floor may be wet or slippery

Platforms with platform screen doors

  • Stand behind the yellow line in the area marked by the arrows
  • Do not lean against platform screen doors
  • Do not place your hand on any part of the moving platform screen doors
    Do not lean against platform screen doors

Platforms with automatic platform gates

  • Stand behind the yellow line in the area marked by the arrows
  • Do not lean on the automatic platform gates
    Do not lean on the automatic platform gates
  • Do not let any part of you or your child's body protrude beyond the gates
    Do not let any part of you or your child's body protrude beyond the gates
  • Never sit children or place bags, cameras or other objects on top of the gates