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EMSTF operates by business principles and as such must meet all financial targets while sustaining business growth. Our current priority is for growth in energy management, engineering asset management, indoor air quality improvement, and Information and Communications Technology services. Equally important, however, is prudent cost control to optimise staffing expenses and the cost of contractors and materials, along with market intelligence monitoring and the frequent review of our Strategic Business Units' services to keep us focused and competitive.
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Keeping customers satisfied is at the core of what we do. This requires us to implement mechanisms in on-going client relationship management, to conduct regular Customer Opinion Surveys, and to take follow-up actions to better satisfy client needs. We also seek to enhance customer satisfaction by the application of innovative technologies to help clients increase their operational efficiency.
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Service excellence is being sustained through a combination of initiatives, such as the use of technology to enhance contract management, better administer maintenance schedules and monitor the performance of Service Level Agreements. We also now have an engineering asset management programme in place to advise clients on plant and equipment replacement.
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The success of EMSTF hinges upon a workforce whose expertise is aligned with the needs of our evolving business. We thus constantly review and identify training and development opportunities. Staff members also participate in international conferences, undertake attachment training and form in-house technology teams to gain exposure to new technologies and special expertise. A variety of tools to promote staff communication and teamwork are in place. Among these are systems to ensure that we implement follow-up actions after each Staff Satisfaction Survey and regularly recognise good work and other staff achievements.
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As we are always on the lookout for more effective and efficient ways to deliver services to clients, we frequently review the business of each Strategic Business Unit and re-prioritise and re-engineer our work processes where necessary. In addition to conducting regular benchmarking and adopting best practices, we continue to involve staff in various Work Improvement Team Schemes, Business Process Improvement and Condition-based Monitoring projects to improve our work processes. |
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As a responsible organisation and a caring employer, our vision of social responsibility encompasses environmental improvement and employee safety. We have thus implemented "green" procurement policies and specifications for office appliances, IT hardware, equipment and vehicles. We have adopted various energy efficiency practices in the workplace, and assisted our clients in implementing energy efficiency and renewable energy projects. We have also deployed a comprehensive workplace safety programme, which includes the Safe Working Cycle, experience sharing and communication, safety audits and a behaviour-based safety model, and we are stepping up these efforts to further reduce accidents and foster a stronger safety culture among staff.
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