在2016年，營運基金委託坤泰市場研究有限公司（Quantum Market Intelligence Limited (QMI)）在6月至8月期間進行了兩年一度的獨立客戶意見調查。調查結果顯示客戶對營運基金的服務持續給予極高的評價。以8分為滿分計，客戶滿意指數和服務競爭力指數分別為6.45分和6.37分，雙雙創出新高，成績令本署上下都十分鼓舞。我們會繼續聽取客戶意見，持續改善，為客戶提供全面、優質及物有所值的工程服務。
The year of the Rooster ushers in a beautiful spring!
The Electrical and Mechanical Services Trading Fund (EMSTF) would like to take this opportunity to thank all our clients for their support over the years and wish them a happy and successful new year. For two decades, we have listened to our clients’ opinions to understand their needs, and implemented various improvements to give them value-for-money services. Close communication with clients is the cornerstone of our continuous service improvement efforts, and we shall continue to do so in future.
The EMSTF commissioned Quantum Market Intelligence (QMI) to conduct an independent Customer Opinion Survey (COS), a biennial exercise, between June and August in 2016. The findings show that our clients have consistently high regard for EMSTF services. Both the scores in customer satisfaction and service competitiveness reached record new highs. On a scale of 8, our Customer Satisfaction Index scored 6.45, and our Service Competitiveness Index was 6.37. The survey results are a great encouragement to all levels of staff in EMSTF. We shall continue to listen to our clients, make continuous improvements, and provide clients with comprehensive, quality and value-for-money engineering services.