Operations Review -
Regulatory Services

Mr Poon Kwok-ying, Raymond, JP
Deputy Director/
Regulatory Services, EMSD
The year 2021/22 has been a fruitful one for the Regulatory Services of, with many milestones reached despite the serious impact of the fifth wave of the Coronavirus Disease 2019 epidemic in early 2022. In this overview, we highlight our achievements and future plans in six areas of strategic importance to the Regulatory Services.

The Regulatory Services remained as committed as ever to supporting the Hong Kong Special Administrative Region Government in fighting the epidemic during the year. Our work included helping to set up community isolation and treatment facilities, carrying out “restriction-testing declaration” (RTD) operations and supporting outbreak-related investigations, all in close co-operation with colleagues from the Trading Services and other government departments. Indeed, “serving with one heart and mutual support” is at the core of everything we do. We believe that empathy is crucial not only in fighting the epidemic but also in delivering effective regulatory solutions that satisfy the genuine needs of the public.

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