EMSTF has embarked on many new initiatives to gear up services as well as to strengthen relationships with customers. The following is a list of major events in the previous eight months (August 1996 to March 1997):

August 1996 : Customer Support Unit was established to develop a proactive approach in supporting EMSTF to deliver customer-oriented services, such as conducting opinion surveys.
August 1996 : Homepage was launched to provide information for our customers and the public via the Internet.
October 1996 : Planning for the reorganisation and regionalisation program was initiated with the objectives of improving responsiveness and cost-effectiveness of services and at the same time cultivating a more customer-focused corporate culture.
November 1996: Quantitative performance measurement system was introduced to monitor the performance of EMSTF and its operation units.
December 1996 : Business Process Improvement (BPI) initiative was adopted by various operation units with a view to improving productivity.
January 1997 : ISO 9002 certificate was awarded to the Quality and Methods Sub-division of EMSTF.