Road to Excellence
say that we take pride in the quality of our work is an understatement.
We were therefore very pleased to receive international recognition
for the quality of our services with ISO 9001 corporate certification.
Our individual service divisions have all received ISO 9001/9002
quality certification but the new corporate certification recognises
the quality of our practices throughout the Trading Fund. The recognition
is all the more special as we are the third organisation in Hong
Kong to gain this certification and the first government department
to do so.
the winning of these awards is only the beginning of our journey
on the road to excellence. Quality improvement is a continuous process
and we are now planning the implementation of TQM (Total Quality
Management). TQM is an all-comprehensive and pervasive quality process
that involves everyone in the quality process as we work towards
total customer satisfaction and service excellence.