Lead story Main feature Quality column Editor's note

A Bird's Eye View of Our Services

One of our major strengths is the scope and comprehensiveness of our services. While many of you are familiar with what we do for you, we thought you may also find it interesting to find out what we do for our other customers as well.

We operate as the Electrical and Mechanical Services Trading Fund under the Electrical and Mechanical Services Department. Apart from the Trading Fund, EMSD also consists of the Regulatory Services Section that oversees public safety and legislation in a number of areas. The Trading Fund consists of seven business units offering one-stop-shop services in every aspect of engineering operations and maintenance support, touching every aspect of life in Hong Kong.

Our Municipal Services is a leader in the E & M operations and maintenance of a full range of cultural, recreational, environmental health, postal and ferry terminal mechanisation facilities. In 1998, at very short notice, the section took on the technical support for E & M engineering systems at the Hong Kong Stadium. The client was so pleased with the results, that we are continuing to provide E & M engineering services from 1999/2000.

At the new airport, our Airport Services continue to build on expertise gained at Kai Tak to fulfill 12 contracts for the Airport Authority and 12 Service Level Agreements (SLAs) for the government departments operating at the airport. We are particularly proud of our activities at Chek Lap Kok as 10 of the contracts were won on a competitive tender basis for a number of systems that are among the most sophisticated in the world. These include the baggage handling and x-ray systems, airfield lighting and aerobridges. We are also tendering for the aircraft parking aids project, which uses laser devices to guide the aircraft to their parking bays.

Under the SLAs we provide support for Hongkong Post, Police and Fire services as well as the Air Traffic Control system for the Civil Aviation Department at Chek Lap Kok. Recent activities include urgent repair work on the runway as a result of the China Airlines plane crash in August 1999. Over 80 airfield lights, requiring extensive cable work, were back in service within hours.

Our Health Sector Division ensures an unfailing supply of power and medical gas to the Hospital Authority's hospitals, while also providing highly specialist services in the field of advanced medical electronics. Assisting the Hospital Authority, we recently developed a viable and cost-effective solution for the production of oxygen on-site. Extensive energy programmes, such as lighting retrofits, the usage of bulk tariffs, maintenance and improvement of boiler and chilled water plants have also led to substantial savings in the use of energy.

Engineers in our Vehicle Engineering Division specialise in the design, procurement, modification and maintenance of a fleet of more than 7,000 general and specialist vehicles of 300 different makes and models. The work of this section is crucial in ensuring the reliability of emergency and rescue vehicles for the police, fire and other essential services.

We also offer Transport and Security services with regard to the specialist requirements of the disciplined forces - police, fire and correctional services, customs and excise, immigration as well as transport and highways. Activities in this area include electronic road systems, x-ray equipment at borders and trunk radio systems among others. The General Engineering Services Division provides maintenance of E & M facilities and management of building service systems to over 2,000 government buildings and installations while our Project Division provides comprehensive project management and technical advisory services from feasibility studies, design, tender specifications, procurement, tender evaluation, contractor supervision, testing and commissioning of systems.

Our goal is not only to provide innovative and cost effective solutions as we build partnerships with you. We also work to ensure that you will enjoy trouble-free services as we take the worry and hassle out of your hands, leaving you free to concentrate on building the success of your own business.

Recent Service Achievements
  • Took on the technical support engineering and maintenance services for engineering systems in the Hong Kong Stadium from 1999/2000.

  • Held a series of seminars and workshops to explain developments in the Electrical & Mechanical Services Trading Fund and to better understand customer needs.

  • Fitting out work undertaken for the "IT in Education" initiative and "Multimedia Learning Centre" project at over 500 schools.

  • Energy audits, walkthroughs and programme implementation across our customer spectrum resulting in substantial energy savings in hospitals, main ferry terminals, the airport and other government premises.

  • Upgrading of fire services installations in childcare centres, clinics and health centres in Hong Kong.

  • Taking on the maintenance of major new cultural venues such as the Hong Kong Heritage Museum and Kwai Tsing Theatre.

  • Y2K rectification work implemented and tested for all customers. A team specially seconded to the airport, in view of the extent and sophistication of its systems.

  • Made modifications to the merge belts in the airport's baggage handling system, saving the client potential belt replacement costs estimated at a million dollars.

What You Think About Us

Every year we run a customer opinion survey to find out what you think about us and how you rate our services. We have just received key highlights of this yearOs survey, which took place in August to October this year. Over 800 questionnaires were sent out to 12 customer departments. Around 60% of you responded.

Generally you are satisfied with our services, found us courteous with a wide range of skills, experience and service and you also found our emergency response time satisfactory. However, when carrying out E&M maintenance services, we also learned that we will need to further improve our communication skills in keeping you informed on progress of work and advising on spare parts. We're working on it!

Beating the Y2K Problem

With the new millennium just around the corner, all your computer and embedded systems will have been tried and tested to ensure that they will not suffer any Y2K problems and that they are ready and able to meet the new millennium. With the tremendous planning, rectification work and testing that has taken place, we expect these measures to be effective.

However, to make sure that we leave no stone unturned in dealing with any emergencies that may arise over the critical period, an extensive backup and support system is being put into place. EMSD will have over 700 staff standing by in over 100 locations around Hong Kong, ready to swing into action and provide assistance wherever it is necessary. The Y2K co-ordination centre will begin operations from the morning of 30 December 1999 to resolve any last minute enquiries from customers while support teams will standby from 5pm on 31 December 1999. They will be available on a 24-hour basis until 3 January 2000.

Remember we're here to help. If you have any problems or questions call us at 2576 7782.

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