Solutions and Services
A member of our IT team checks to ensure that EMSD's network server is operating efficiently.
As the e-business environment continues to grow in Hong Kong and as the
Government implements its Digital 21 Strategy, moving increasingly towards
e-government, there is a strong need for organisations to improve their
information technology and implement e-services. Aware of this need and
recognising that these services would form a natural extension to many
of our existing services to clients, EMSD is offering a range of customised
and innovative, yet proven, IT solutions, enabling customers to take their
place at the forefront of the e-business revolution.
Receiving the blessing of ITSD earlier this year, we swung into action
and introduced these new services to our customers at a number of presentations.
Initial services fall into four main areas:
Software Asset Management (SAM)
Software applications are an absolute necessity in the operation of any
modern day business. In turn, the need for proper management and protection
of intellectual property rights for this software is becoming increasingly
important. Software Asset Management (SAM) solves this problem, implementing
software inventories, tracking and reporting on systems while also providing
the framework for audits, documentation, and licence managing procedures
together with the incorporation of individual organisation workflow. Having
implemented SAM within EMSD, we are now offering the service as a one-stop
service package to our customers.
Helpdesk for PCs, Servers and Network Maintenance
Capitalising on our experience in supporting PC Local Area Network (LAN)
servers and desktop applications in a geographically dispersed environment,
this service provides on-site installation, maintenance and technical
support, together with regular performance checks and a helpdesk for ongoing
support. Our experience in this area includes the design and implementation
of our own LAN and Wide Area Network (WAN) connecting over 1,000 PCs throughout
Hong Kong as well as our wireless LAN.
Systems Development and Consultancy
Our experienced team of IT professionals work in partnership with customers
to create a number of turnkey solutions for IT applications. We offer
development and consultancy services for IT infrastructure and facilities
planning, software evaluation as well as systems and application improvements.
This comprehensive package of services has resulted in a number of application
solutions for a range of customers.
Our established services and proven track record in this area of operations
include the innovative c-CCMS system which recently came into service
at Queen Elizabeth Hospital (see "Main Feature" inside); the Public Works
Programme Construction Accident Statistics System, a turnkey software
solution for real-time accident reports and statistical updates using
the Internet for the Works Bureau; the Multimedia Learning Centres at
400 schools; as well as the Advance Flood Warning System using wireless
technology for remote fault reporting for the Highways Department.
EMSD's new corporate data centre will open in 2004. Housed in 500 sq m
at our new Headquarters in Kowloon Bay, the centre will have the highest
levels of security and access control. Boasting the latest facilities
a sophisticated and independent air-conditioning system for temperature
and humidity controls, antistatic raised flooring, dual feed power supplies
augmented by fully redundant UPS and emergency generator back-up, the
centre will be manned round the clock, 24-hours-a-day, 7-days-a-week by
our skilled and experienced staff. This Centre will also be offering its
facilities to customers together with management and support services
such as network monitoring and management, facility management services,
remote hand service, data backup etc.
A good question. There are many good reasons to look at our services.
First and foremost, we have extensive experience in IT applications
modern day engineering systems have blurred the line between engineering
and computing and today, one would not succeed without the other. Additionally
we have strong support from our team of IT professionals who include Oracle
Certified Professionals (OCP) and Microsoft Certified Systems Engineers
(MCSE) among them. We are also thoroughly familiar with Government procedures
and processes, have an excellent knowledge of our customers' businesses,
venues and facilities, and have a proven track record for quality, security
and reliability. Combining leading edge technology with service quality,
we are able to provide one-stop services that are specially tailored to
client's individual requirements.
If you are interested in seeing if these flexible, innovative, user-friendly
and competitively priced services can help you, why not talk to our Service
Development Manager at 2808 3560 or
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