The “Customer Relationship Management Platform” (including its hotline systems, websites and mobile applications, hereinafter referred to as “the Platform” or “the Service”) is provided by the Electrical and Mechanical Services Department of the Government of the Hong Kong Special Administrative Region on an “as is” and “as available” basis. By using the Platform, you agree that your use of the Service is at your sole risk and that you unconditionally agree to the terms of this Disclaimer, as modified and/or supplemented from time to time by the Electrical and Mechanical Services Department without prior notice to you.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Service and your use thereof, including, without limitation, the implied warranties of fitness for a particular purpose and non-infringement. We make no warranties or representations about the accuracy or completeness of the content of the Service or of any hotline systems, websites or mobile applications linked to the Service, and we will assume no liability or responsibility for any of the following: (1) errors, omissions, or inaccuracies of content and materials; (2) personal injury or property damage resulting from your access to and use of the Service; (3) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein; (4) any interruption or cessation of transmission to or from the Service; (5) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Platform by any third party; (6) any errors or omissions in any content and materials, or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Platform.

Under no circumstances will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, incidental, special, or punitive damages, including loss of profit, loss of revenue, loss of data, or other damages arising from your use of the Service, even if we have been advised of the possibility of such damages.

We reserve the right, at our sole discretion and without notice or liability, to deny any person access to and use of the Service (including blocking certain user accounts), for any reason or for no reason (including without limitation for breach of any representation, warranty, or applicable law or regulation). We may terminate your use of the Service or delete any content or information that you have posted at any time, without warning, at our sole discretion. Please check this Disclaimer regularly for any revisions and/or amendments which may be made.