Road to Excellence Carries On...and On...
We are well on target to meet our objectives to gain ISO 14001 certification
for our Business and Corporate units in late 2000 or early 2001.
Committed to quality on
every level, this certification will provide global recognition
for our care for the environment and ensure that our environmental
management policies and programmes meet international standards.
the core of this programme is our Environmental Management System,
which ensures a planned, focused and sustained approach to the care
of the environment. It seeks to apply universal standards of care
and a systematic approach throughout EMSD in five major areas -
the establishment of an environmental policy, planning, implementation
and control, checking and corrective action, followed by management
review. The system will also strengthen evaluation of existing initiatives
and the implementation of follow on programmes.
The 5-S Practice
part and parcel of our quest for Total Quality Management, we introduced
the 5-S organisational practice last year. The system inculcates
good working habits and a positive attitude to work. At the end
of 1999, several "5-S Staff Teams" participated in a competition
for the most effective results. Results were so positive that another
competition has been arranged this year with 110 staff in 17 teams
volunteering to take part.
Hong Kong's annual 5-S conference, we shared our 5-S experiences,
benefits and results with other delegates. Mr. Leung Cham-tim, Director
of EMSD, was also invited to give the Keynote Address at the event.
More recently, staff members from the Hong Kong Jockey Club also
paid us a visit to exchange views and experiences on the 5-S programme.
are the Champions..."
In August last year, the Civil Service Bureau introduced a Customer
Service Award Scheme to enhance the customer service culture in
the Civil Service. Objectives were to recognise civil service achievements
in customer service as well as to boost quality customer
services for the community.
EMSD individuals and service teams were nominated and we are very
proud to report that Mr. Ho Kim-wah, a Senior Mechanical Inspector
and the Lifts and Escalators Sub-division, both under our Regulatory
Services, won Excellence Awards in the Application Processing Service
section. Even more positively, the Trading Fund's Municipal Sector
Division were the Champions in Internal Support Service.
Mr. Ho and the Lifts and Escalators Sub-division, responsible for
the safety of lifts and escalators in Hong Kong, werenominated for
their helpful attitudes, efficiency and rapid response to customers.
The team from the Municipal Sector Division was nominated for its
proactive implementation of many new customer service improvements
and for achieving outstanding results in customer satisfaction.
Their nomination was supported by a staggering 23 customer and public
We have been conducting customer opinion surveys regularly since
1996. In January we sent out 2,393 questionnaires to 26 customer
departments to get your views on how well we are doing. As a result,
we have received a great deal of valuable input from you. Thank
you. This will help us to enhance our services to better meet you
needs. With your help, we expect to continue our improvements into