Reported Escalator Incident Records (802)

Contractors' Performance Rating

Reported Escalator Incident Records

The summaries of the reported escalator incidents ^{Note 1}:

Year From 2021 To 2025

Main Cause of Incidents	Number of Incidents
Passenger Behavior ^{Note 2}	1732	1705	2627	2695	2000
Equipment Fault	16 click for details	10 click for details	13 click for details	6 click for details	5 click for details
External Factors ^{Note 3}	124	124	125	105	70

Main Cause of Incidents

Number of Incidents

2021

2022

2023

2024

1-9 / 2025

Passenger Behavior ^{Note 2}

1732

1705

2627

2695

2000

Equipment Fault

10
click for details

External Factors ^{Note 3}

124

125

105

Year From 2016 To 2020

Main Cause of Incidents	Number of Incidents
Passenger Behavior ^{Note 2}	1571	1599	1624	1699	1446
Equipment Fault	3 click for details	2 click for details	1 click for details	6 click for details	10 click for details
External Factors ^{Note 3}	50	42	31	66	60

Main Cause of Incidents

Number of Incidents

2016

2017

2018

2019

2020

Passenger Behavior ^{Note 2}

1571

1599

1624

1699

1446

Equipment Fault

External Factors ^{Note 3}

Year From 2011 To 2015

Main Cause of Incidents	Number of Incidents
Passenger Behavior ^{Note 2}	822	1486	1383	1530	1477
Equipment Fault	7 click for details	8 click for details	3 click for details	0	8 click for details
External Factors ^{Note 3}	19	44	30	109	105

Main Cause of Incidents

Number of Incidents

2011
(June to December)

2012

2013

2014

2015

Passenger Behavior ^{Note 2}

822

1486

1383

1530

1477

Equipment Fault

External Factors ^{Note 3}

109

105

Note 1:

According to the Lifts and Escalators Ordinance (“the Ordinance”), when there is an escalator incident belonging to a type as listed in Schedule 7 of the Ordinance, the Responsible Person of the escalator must inform EMSD within 24 hours after the incident comes to the Responsible Person's knowledge.

Note 2:

Example of passenger behavior incidents
- loss of balance and toes trapped at skirt panel

Note 3:

Example of external factors
- Passenger injuries due to sudden cessation of escalator operation by safety device or detection of foreign objects, e.g. tiny metallic object, shoe, stroller wheels, trolley wheels etc., wedged in the space between step and combplate.

Contractors' Performance Rating