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| ACHIEVEMENTS
OF THE YEAR |
1. NEW VISION,
MISSION AND VALUES
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The EMSTF has adopted new vision, mission and values statements
since early 2001. They reflect the increasing sophistication
of our customers and the community, and capture our aspirations
to become the "most preferred" choice for all our
customers. Building on past achievements, our new vision, mission
and values will provide the framework and direction for a new
stage in our
development. |
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2. ISO 14001
CORPORATE CERTIFICATION
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In October 2000 EMSTF became the first government department
to achieve ISO 14001 corporate certification for our environmental
management systems. This move has been timely as our customers
increasingly have a need for services that are more environmentally
friendly and energy saving. |
3. IT SERVICES
LAUNCHED
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To satisfy increasing demands from customers for IT services
and in response to the SAR Government's call to move towards
e-government, we have launched a series of IT services tailored
for customer departments. With the blessing of the Information
Technology Services Department, we are ready to provide helpdesk and network maintenance,
software asset management, software development and web portal/page
design services to assist other government departments in the
implementation of their IT initiatives. |
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4. OHSAS 18001 CERTIFICATION IN PROGRESS
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Following our success in gaining ISO 9001 corporate certification
in 1999 and ISO 14001 corporate certification last year, we
began an ambitious OHSAS 18001 certification programme at the
end of last year, to enhance our occupational health and safety
management systems and processes. Progress is well underway
and certification is expected before the end of 2001. |
5. CUSTOMER SERVICE AND HRD AWARDS
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EMSTF won merit awards in the Civil Service Bureau's Civil Service
Customer Services Award Scheme 2000/01 for our outstanding work
for the Fire Services Department and Hospital Authority. We
also won a bronze award in the Civil Service Training and Development
Institute's (CSTDI) Best Practice in HRD Award 2000. As an award
winner, we were also among the 20 government departments and
tertiary institutes that were invited to participate in the
Continuous Learning & Development Exhibition organised by
CSTDI in April 2001. |
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6. SERVICE STABILITY VIA LONG-TERM SERVICE
AGREEMENTS
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To further enhance service stability and maximise cost savings
for customers, the seven business units have reached a number
of long-term service agreements with many clients. This is a
significant move for customers as the agreements provide a framework
for hassle-free services and continuous service improvement
by EMSTF. |
7. CONTINUING OUR ENVIRONMENTAL INITIATIVES
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EMSTF's various environment-related services, including Indoor
Air Quality measurement and improvement services, energy audits
and energy management opportunities, continue to be well-received by clients. We have also published our second
Environmental Report, which recorded our environmental achievements
and efforts within the organisation on energy conservation,
environmental protection and waste/resource minimisation. |
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8. SECOND 3-YEAR DEPARTMENTAL TRAINING PLAN
KICKS OFF
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With the satisfactory completion of the Departmental Training
Plan 1997-2000, the Training Plan was reviewed and a new Training
Plan for 2001-04 commenced in early 2001. The Plan saw management's
renewed ommitment to invest in human resource development and
to align training with EMSTF's overall strategic and business
goals. |
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