EMSTF has raised productivity by 20 per cent in our
first five years of operations. All savings and benefits are
directly passed onto clients in the form of price reductions
and value-added services. The quest for productivity gain is
our on-going goal and strategy.
Our Business Process Improvement Teams and Work Improvement
Teams continue to
review and improve our work processes throughout the organisation,
giving rise to millions of savings per annum, which are passed
back to clients.
QUEST FOR QUALITY
The quest for excellence is never ending. The aim
is to move towards an integrated system of quality, environment,
safety and health; and towards Total Quality Management, so
that the various quality processes work in unison within a comprehensive
The stability of our existing client base and businesses
is vital to our continued growth. Cultivating strong brand loyalty through the fostering of customer
relationships and partnerships through first-class customer service and innovative
win-win business solutions is our primary objective in this process.
Clients are moving fast to capture the latest technologies,
and so are we, in order to serve our customers well. IT services,
Indoor Air Quality management and energy management services
are the new business areas that we are focusing on. We are also
interested in serving government funded NGO's, not only from
a business point of view but also to fulfill our mission to
serve the community at large.