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| OPERATIONS
REVIEW |
This has been another year of growth, productivity gain and quality
improvement for the Trading Fund. Faced with an increasingly competitive
environment, we have continued to maintain stability and steady growth
in our business while seeking improvement, progress and innovation.
Customer retention is the key to maintaining the stability of our
business. Many clients have responded well to our long-term service
agreements which enhance the stability of our clientele over the next
few years. At the same time, certification programmes such as the
implementation of management systems meeting ISO 9001, ISO 14001 and
OHSAS 18001 certification standards have helped us to streamline our
management systems and operating processes, to provide a more responsive,
quality service to customers. |
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| We continue to increase our competitiveness through various service
improvement programmes. A good example is the successful launch of computerised Central Control and Monitoring Systems (c-CCMS) at two client hospitals that reduce manpower and fault response times with
centrally monitored engineering equipment and plant being installed
at different hospital locations and at remote venues. The one-stop
shop service delivery arrangement and the wider application of condition-based
maintenance are other examples of our service enhancement and productivity
improvement initiatives that directly benefit our customers. |
We have also been actively
pursuing new business opportunities. The past year saw the introduction
of a range
of technologically advanced and value-added solutions for customers
that are more customer-focused, environmentally friendly and energy
saving. In addition to indoor air quality services and energy management
programmes, we are also introducing new services in the area of software
development, software asset management and other IT solutions for
our customers, as Hong Kong moves towards an "e-government "
environment.
In 2001, we have again worked closely with our clients to help manage
another outbreak of the Bird Flu virus. We are also exploring the
possibility of providing more services to government funded NGO's
in areas such as energy audits for homes for the elderly. We feel
that serving these organisations is one of our social responsibilities
which dovetails positively with our Mission to serve the community.
Looking ahead, more challenges and opportunities will arise
as clients become ever more sophisticated and the new "knowledge-based"
economies continue to grow. We are providing training for our staff
in these areas, to ensure that
we will meet demand as they arise. We shall also continue to improve
our internal processes and deliver innovative solutions to customers.
I have every confidence in our ability to meet these challenges.
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