technology is playing an ever increasingly
important role in service provision.
Customers are having more diversified
needs in data collection and processing.
EMSD's headquarters relocation exercise
presented opportunity to build an all
new data centre which now spans over
800 m2 and supported by a
10G high speed network. Whilst such advanced
technology and equipment will undoubtedly
allow the Service Development Unit to
further increase efficiency, it also
creates opportunities for developing
more new products and services for customers.
Apart from daily operation of the Data Centre and Information Service Centre,
the Unit also engages in software development to meet customers' needs. The Data
Centre and 10G high speed fibre-optical network together offer a powerful communication
platform, enabling EMSD and its customers ever closer and faster interaction.
Large amount of information can now be transmitted over a stable, reliable as
well as highly secure network, allowing the Data Centre and Information Service
Centre to obtain timely feedback from frontline application centres or user's
sites. EMSD experts will be able to promptly devise remedies once any fault is
detected and hence substantially expedites the response time.
The high speed network carries a 4.9G wireless spectrum which is allocated for
exclusive use by government agencies, such high security characteristic renders
it ideal for applications such as highway traffic surveillance and also in remote
places or during emergency. Since there is no hardware currently available in
the market, which can support such applications, the Service Development Unit
has taken the initiative to approach overseas manufacturers for co-development
of tailor-made equipment. The device is now undergoing final testing and will
be ready for service once approval is obtained from the relevant authorities.
The Unit is engaging in a number of other large-scale projects, such as development
of government-specific software. These software will all be common ware which
every government department can share, whilst at the same time able to cater
for the special needs of public sector organizations. The HRMS and e-DMS are
two such products which have successfully won the trust of clients.
The new headquarters building, with its more sophisticated equipment and agreeable
working environment, is expected to give impetus for our IT services development
to move forward.