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In EMSD,
continuous self-improvement is the order of
the day with a view to enhancing competitiveness.
The Airport Engineering Services Sub-division
(AESSD) is a staunch supporter of such corporate
spirit and has been conducting constant review
on its strategy in raising competitiveness,
with special emphasis on restructuring the
value chain. Superfluous processes were eliminated,
whilst efforts have been devoted to ensure
staff acquire diversified skills necessary
to deliver quality service.
Results of such vigorous reform have been encouraging.
In a short span of two years, AESSD has achieved
substantial cost savings and succeeded in offering
service at very competitive rates, whilst maintaining
quality that invariably meets customer's most stringent
demands. Towards the end of 2004, in a series of
open tender exercises, the sub-division not only
secured renewal of three existing contracts, but
also won back three maintenance contracts for the
Passenger Terminal Air-conditioning System, Ground
Transportation Centre Air-conditioning System and
Sea Water Pumping System respectively, which had
been taken over by another contractor.
Along with these reforms, the sub-division took
measures to rationalize resource allocation creating
synergy effects. Various initiatives were also
implemented to raise productivity. The six new
contracts acquired were a case in point. Though
the contracts are assigned to three different teams,
each team does not operate as discrete, non-interdependent
units. Rather they would continually review manpower
situation, providing each other back-up as a team
wherever necessary.
Every six months, the Airport Authority would conduct
performance appraisal on service providers. The
reports on EMSD projects almost always come back
with flying colours. This clearly demonstrates
AESSD's accomplishments in continuous improvement
of management processes.
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