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Since
EMSD adopted the trading fund operation model,
the department has been embracing more out-of-the-box
thinking in formulating overall business strategies.
This was further prompted by changes in government
policies whereby departments may opt for external
private service providers through bidding.
Being the sole provider of maintenance and
repair service for government vehicles for
many years, the strength of the Vehicle Engineering
Sub-division (VESD) lies in its technical expertise,
in particular, the ability to handle every
model of government vehicle. The Task Force,
which has been set up to review the sub-division's
business strategies in response to changing
business environment, identified focuses of
its future development strategy, viz. to build
on professional skills and to further enhance
competitiveness by diversifying services.
The first bold initiative has been to expand its
customer base, from exclusively government departments
in the past to include more non-government organizations
such as the Hospital Authority, the Hong Kong Society
of Rehabilitation and the Spastics Association
of Hong Kong.
To add more value to existing service is another
initiative. One fine example is the ICDS (In-situ
Collection & Delivery Service) now being provided
to the Fire Services Department. Previously, customers
had to deliver their vehicles to VESD depot for
inspection. Now they can just call the sub-division
and request personnel be sent over to collect the
vehicle. This certainly helps clients optimize
the use of manpower and time management.
One much more proactive initiative is to develop
business outside the scope of vehicle maintenance/repair.
Last year, the sub-division was awarded a contract
by the Hong Kong Police Force to install Third
Generation Command and Control Communications System
on patrol cars. Furthermore, early this year, the
Siu Ho Wan Depot under the sub-division started
to provide equipment maintenance service for the
sewage treatment plant on Lantau Island.
Such flexible and diversified business strategies,
coupled with high quality service, stand to bring
extra benefits to our customers.
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