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| AIRPORT
SECTOR SERVICES |
It has been a year of growth for
the Airport Sector Division. During the year, the division successfully
re-won two contracts from the Airport Authority Hong Kong (AA),
for the maintenance of the baggage handling system and the operations
and maintenance of the waste-water treatment plant. It also
secured two new contracts: maintenance of the traffic control
and surveillance system and improvement works for a sea-water
pump house and chiller plant.
The division has also secured long-term service agreements with
its government department customers, including the Civil Aviation
Department (CAD), Government Flying Services, Hong Kong Observatory,
Independent Commission Against Corruption and Department of
Health. In view of its base of activities at the Airport, the
division has also taken over maintenance work for government
facilities in Tung Chung, such as the Tung Chung Post Office
and Clinic, reducing staff traveling time and achieving greater
service efficiencies. |
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"
With our proven track record in
airport engineering, we take pride
in becoming a world class E&M
service provider serving our world
class airport at Chek Lap Kok. "
- H.K. Pong, Airport Sector Manager |
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| Our
maintenance vehicle in the airport. |
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As the airport business is extremely competitive both for local
and international players, the division is constantly on the
look out for new ways to add value to customers. To this end,
two major initiatives have been introduced. The first consists
of a mini restructuring programme under our Business Process
Improvement initiatives where staff from the different engineering
disciplines are integrated to provide clients with direct and
faster access to the services that they need. At the time of
writing, the division's Air Traffic Control Tower team has completed
the restructuring and taken over all the E&M |
maintenance work at CAD's outstations previously served by other divisions
within the EMSTF. The move will make the service more client-focused
for CAD. Similarly, the division also manages a separate fire service
maintenance contract for all government departments at Chek Lap Kok
to facilitate customer-focused services. The change was made to meet
the high expectations of client departments.
The second initiative is the implementation
of Total Quality Management (TQM). The division has implemented
TQM with seven task forces, each working on one specific area
in the Malcolm Baldrige Performance Excellence Framework. As
the TQM framework develops and the division's work processes
and strategic alignments improve, it is the client who ultimately
benefits from this process.
The imminent expansion of the airport passenger terminal and
related facilities, according to the AA's development plans,
offers the potential for further business growth. Any extension
will bring opportunities in maintenance and operational work,
and with the division's experience and proven track record,
we are confident that it will be able to secure the new business
generated.
The division's staff are highly motivated and willing to take
on new challenges. The Airport Sector Division has experienced
a highly competitive and open environment since its inception,
but has won
and re-won many major contracts despite intense competition
both locally and internationally. This element of competition
will continue, but with the hard work of staff and the imminent
opportunities arising out of the airport's facilities expansion,
the coming year is likely to be yet another year of steady growth.
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| Traffic
Control and SurveillanceSystem in the airport which we
maintain. |
| We
contribute to the smooth operation of the Air Mail Centre
at the airport via our efficient maintenance service.
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