The Customer Opinion Survey 2024 yielded impressive results, with the Customer Satisfaction Index, Overall Service Competitiveness Index, and response rate all hitting record highs.

We held the third Five-year Strategic Plan Strategic Workshop in October 2024 to explore how the concept of new quality productive forces could be applied to accelerate the implementation of various strategic tasks under the Plan.

We launched the InnoTours programme for visiting groups from interested schools and organisations to tour around the InnoZone at the EMSD Headquarters Building, where they could learn about our innovation and technology achievements. During the year, 14 InnoTours were organised for client departments, with over 250 participants.

In 2024, we organised three seminars cum workshops on the application of innovative technologies to promote various innovation and technology solutions to our clients, such as artificial intelligence, robotics, drones and Multi-trade integrated Mechanical, Electrical and Plumbing.

We arranged visits for staff to the National Security Exhibition Gallery to enhance their understanding of national development and national security.

Between July and August 2024, our Training Unit collaborated with four technician training colleges in Guangzhou to organise practical training courses on refrigeration and air-conditioning, electrical works, building services and electric vehicles. The courses covered technical sessions, company visits and cultural exchange activities.

The EMSD, together with the Hong Kong Electrical and Mechanical Trade Promotion Working Group, held the “E&M GO!” orientation ceremony 2024 to attract young people to join the E&M industry.

A Non-ethnic Chinese student from Ecuador (2nd left) completed an eight-week internship at the EMSD, and visited the Government Laboratory during her internship.

Young staff members participated in the Construction Youth Exchange Programme in Greater Bay Area (GBA) 2024 organised by the Construction Industry Council from July to August 2024. They visited construction and technology enterprises in five GBA cities and subsequently shared their insights with department colleagues at the Youth Exchange Platform event.

We regularly organise a variety of recreational and sports activities, such as sports competitions and heritage site visits, to enrich staff’s leisure time and strengthen their sense of belonging.

Our volunteer team, together with the Civil Service Bureau’s Volunteer Team and Wong Tai Sin Tung Tau Sub-district Care Team, visited elderly residents in the estate to help replace their light bulbs with eco-friendly ones and to share practical energy-saving tips.

The EMSD Symposium 2024 marked the launch of the EMSD WeChat official account, which not only enhances the diversity of communication channels with the public but also deepens collaboration and exchanges between Hong Kong and the Mainland.

In April 2024, we launched an energy-saving campaign that included measures such as adjusting the operating hours of the lighting and lift systems at our Headquarters Building, and encouraging staff to switch off office appliances before leaving work, so as to reduce electricity consumption.

Co-organised by the Architectural Services Department and the EMSD, the MiMEP Symposium 2024 provided a platform for industry partners to share their experience and insights on the adoption of Multi-trade integrated Mechanical, Electrical and Plumbing (MiMEP).

Themed “AI Application in the E&M Industry”, the E&M I&T Day 2024 brought together 19 innovation and technology (I&T) partners to showcase their I&T achievements and various artificial intelligence (AI) solutions applicable to the E&M sector.

The Department organised various activities, including the Safety Conference 2024 and the Quality and Safety Day 2024, facilitating experience sharing between our staff and industry partners on leveraging innovation and technology to enhance site safety.

Between October and November 2024, representatives of the EMSD and the Construction Industry Council visited three EMSD contract sites to understand the implementation of Smart Site Safety System (4S) there. The EMSD has developed its departmental 4S to establish uniform safety standards and reduce costs.

To promote innovation and technology culture in Hong Kong and the Greater Bay Area, we actively participated in events organised by industry partners from both places, including the Seventh Guangdong Science Carnival (left) and the Third Greater Bay Area Engineers Forum (right).

In October 2024, the EMSD hosted the Witty Bear Academy, its first large-scale shopping mall exhibition that featured game booths and STEAM workshops to promote E&M safety and energy efficiency, while introducing the E&M industry to the public.